Operations and Transportation Manager

RoadRunner Services, LLC; Irving (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

Roadrunner Services in Irving, TX, is seeking an Operations and Transportation Manager to lead a team of Roadrunners and oversee daily on-site operations, including drivers, scheduling, and customer accounts.

The role focuses on delivering outstanding service, coordinating transportation needs with internal teams, and driving efficiency. A background in dispatch or transportation management, plus strong leadership and communication, is essential.

Qualifications

• Dispatch, transportation, or operations management experience preferred.
• Experience in account management and maintaining customer relationships.
• Extensive knowledge of the Dallas/Fort Worth area and surrounding locations.
• Strong organizational, communication, and problem-solving skills.
• Good computer skills and ability to manage multiple priorities in a fast-paced environment.
• Leadership experience and the ability to effectively manage a team.
• Valid driver’s license and good driving record; minimum 20 years of age.
• Background check and drug test required.

Responsibilities

• Schedule and assign vehicle pickups and deliveries.
• Oversee daily transportation and dispatch operations for efficiency.
• Manage customer calls, invoices, driver sign-in sheets, and payroll.
• Maintain relationships with existing customer accounts as primary contact.
• Monitor driver performance and service quality daily.
• Identify opportunities to improve operational efficiency and customer relationships.
• Coordinate with customers and internal teams to meet transportation needs.
• Handle accident reports when needed.

Skills

Transportation management

Account management

Leadership

Customer service

Communication

Problem solving

Scheduling software

Tools

Scheduling software

MS Office

Job description

Location: Irving Tx

Division:Roadrunner Services

RR-TX- #186S

Seeking a Manager to lead our fantastic team of Roadrunners! Our work life is all about teamwork and cars. Roadrunners enjoy driving different cars and trucks every day, and they play a vital role in the wholesale automotive industry.

Job Scope

The Roadrunner Operations and Transportation Manager is responsible for overseeing and supporting daily on-site operations, including employee drivers, vans, vehicles, transportation scheduling, and customer account management while ensuring outstanding customer service and operational efficiency.

Duties

• Schedule and assign vehicle pickups and deliveries.
• Oversee daily transportation and dispatch operations to ensure efficient workflow.
• Handle customer calls, invoices, driver sign-in sheets, and payroll.
• File accident reports when needed.
• Provide outstanding customer service to our auto auction and dealership customers on a daily basis.
• Manage and inspire a team of employee drivers. Not over-the-road or contract truck drivers.
• Maintain strong relationships with existing customer accounts and serve as the primary point of contact for operational needs.
• Address customer concerns, resolve service issues, and ensure customer satisfaction.
• Coordinate with customers and internal teams to ensure transportation needs and expectations are met.
• Monitor daily operations, driver performance, and service quality.
• Identify opportunities to improve operational efficiency and strengthen customer relationships.
• Other duties as assigned by the Regional Manager.

Requirements

• Dispatch, transportation, or operations management experience preferred.
• Experience in account management and maintaining customer relationships.
• Extensive knowledge of the Dallas/Fort Worth area and surrounding locations.
• Strong organizational, communication, and problem-solving skills.
• Good computer skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Leadership experience and the ability to effectively manage a team.
• Successful background check and drug test.
• Valid driver’s license and good driving record.
• Minimum 20 years of age.

Auto auction, rental car, dealership, or similar industry experience is helpful.

Work Schedule

Day Shift, Monday through Friday

Primary Work Location

Roadrunner Services

4425 W Airport Freeway, Suite 365

Irving, TX 75062

Contact

Interviews by appointment only.

Pay Range: $60,000 annually

Employee Status: Regular

Job Type: Full-Time

Shift: Day Job

Travel: No