Operations and Planning Manager

agilon health; Jackson (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

agilon health in Jackson, TN seeks an Operations and Planning Manager to oversee strategic planning and execution across the RBE and partner integrations. You will lead a matrixed team, drive care-quality improvements, and align initiatives with enterprise goals to deliver world-class patient care.

Responsibilities include measuring ROI, leveraging technology for efficiency, and collaborating with physician partners to strengthen the agilon culture and market performance.

Qualifications

• 4+ years’ experience leading projects or initiatives.
• Strong ability to translate strategy into actionable plans.
• Proven track record in healthcare operations and stakeholder management.
• Advanced Microsoft Excel skills for data manipulation and reporting.

Responsibilities

• Lead in a matrixed, fast-paced environment to drive strategic initiatives.
• Support infrastructure of the RBE and integration with physician partners to drive results.
• Develop processes to improve care quality, efficiency and growth in the market.
• Collaborate with market leadership to align provider partners, payers, and enterprise goals.
• Support innovative care models to enhance patient experience and quality of care.
• Track metrics and ROI for ongoing and new projects.
• Leverage technology to improve operational efficiency and clinical outcomes.
• Help define agilon culture across the market and company.
• Set performance objectives and monitor progress toward goals.

Skills

Project leadership

Cross-functional collaboration

Strategic thinking

Data analysis

Excel advanced

Job description

The Operations and Planning Manager will be responsible for overseeing strategic planning and execution on key activities within the RBE and between agilon health. Provides effective leadership and participates in the implementation of business strategies and initiatives aligning priorities to ensure fulfilment of company and business goals and objectives.

*Only candidates in Jackson, TN will be considered

Essential Job Functions:

• Function in a highly matrixed, fast-paced and team-based environment.
• Supports the infrastructure of the RBE with an ongoing focus on organizational effectiveness and continued integration between agilon health and physician partners to drive results
• Develops processes and leads initiatives to improve the quality of care, efficiency and growth in the market.
• Function as part of the market leadership team to drive initiatives with provider partners, payers and the enterprise that support the RBE partnership.
• In collaboration with the agilon health and provider group’s clinical leadership team, support the development of innovative care models to create a world-class patient experience with world-class quality of care.
• Responsible for supporting the prioritization, metric development/tracking and ROI associated with new/ongoing projects.
• Drive high quality results by focusing on supporting the organizational needs.
• Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results.
• Work collaboratively with colleagues to continue to define and support the agilon culture within the market and across the company.
• Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.

Other Job Functions:

• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally.
• Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.

Required Qualifications:

• 4+ years’ experience leading projects or driving initiatives
• A demonstrated track record of innovative thinking across the continuum of patient care.
• Independent thinker who can manage ambiguity and devise solutions when a clear path otherwise does not exist while also being able to function effectively within team based environments.
• Proven skills in the development, implementation and execution of project plans, and the integration of complex operations.
• Advanced skills in Microsoft Excel to manipulate data and analyze
• Demonstrates passion for the business and his/her role; espouses a collaborative approach; leads by example in setting a positive tone.
• Focuses on achieving outcomes while maintaining cultural adherence.
• Excellent communicator in both the written and oral form; understands how to approach communication from a strategic and operational perspective; ability to create clear, board-ready, and convincing presentations and communications.
• Cultivates an active network of internal and external relationships and relates well to key colleagues at all levels.
• Respects and appreciates the confidentiality and sensitivity of specific information and situations.
• Energetic about driving results through superb process capabilities.
• Holds oneself to the highest standards of accountability; has the ability to drive change while maintaining operating effectiveness; integrates and aligns efforts across physician practices, corporate functions, and business units; monitors results; tackles problems directly.
• Develops perspective on the broader business, while maintaining a high level of knowledge of the details of implementation.

Skills and Abilities:

• 1. Language Skills: Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment
• 2. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• 3. Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• 4. Computer Skills: Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint)