Operations and Performance Analyst

City of Seattle; Seattle (WA); Hybrid; USD 65,000 - 76,000; Full time

Benefits offered by this job

Vacation & holidays

Medical, dental, vision

Life insurance

Long-term disability

Job summary

The City of Seattle's Seattle Parks and Recreation department seeks a Management Systems Analyst, Operations & Performance to evaluate workflows, analyze data, and build dashboards across centers and programs.

You will collaborate with staff to improve processes, develop reporting tools, and present findings to leadership. A Bachelor's degree and relevant data experience are required; a hybrid schedule with two remote days is available.

Qualifications

• Two years in systems, operational, procedures, research or analysis.
• Bachelor's degree in business or public administration, finance, computer science or related field (or equivalent).
• Experience building or improving databases and reporting tools.

Responsibilities

• Conduct data collection, verification, and reporting across systems.
• Develop dashboards and data visualization to track KPIs and trends.
• Analyze operational data to identify inefficiencies and improvement opportunities.
• Prepare comprehensive reports detailing insights and proposed solutions.
• Support budgeting, forecasting, and staffing analysis with data tools.

Skills

Data analysis

SQL

Excel

Power BI

Tableau

Python

R

Education

Bachelor's degree

Tools

Power BI

Tableau

SQL

Excel

Job description

Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well‑being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value.

Equity & Inclusion: Seattle Parks and Recreation commits to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities.

The Recreation Division operates over 50 recreation facilities including community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers. Programs include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more. Programs also serve older adults, people with disabilities, and immigrant and refugee communities. Current division priorities include workplace culture, racial equity and social justice, customer service excellence, safety, and performance management.

The Management Systems Analyst, Operations & Performance, supports the Recreation Division operations through workflow evaluation, systems analysis, data reporting, and organizational effectiveness strategies. This role collaborates with staff across community centers, aquatics, youth programs, partnerships, and administrative teams.

• Conducts detailed studies of informational, operational, and management challenges to identify program, workflow, and system needs.
• Performs data collection, data entry, and data verification to ensure accuracy, consistency, and reliability across multiple systems and/or organizational units.
• Designs, builds, and maintains databases to support efficient data storage, retrieval, and reporting functions.
• Develop dashboards and data visualization tools to track key performance indicators, highlight trends, and support data driven decision making.
• Review and confirm key performance indicators to ensure data integrity, reliability, and consistency across reporting systems.
• Analyze operational data and management information to identify inefficiencies, gaps, risks, and improvement opportunities.
• Evaluate current processes, procedures, and systems and prepare recommendations to enhance performance, productivity, and service delivery.
• Prepare comprehensive written reports, summaries, and memorandums detailing analytical findings, insights, and proposed solutions.
• Track and monitor program metrics and workflow data to assess progress, identify deviations, and provide timely updates to leadership.
• Develop and maintain data tracking tools, logs, spreadsheets, and reporting systems to support ongoing monitoring and evaluation.
• Assist in the design, implementation, and testing of automated and manual management information systems.
• Apply management and systems analysis techniques to support budgeting, forecasting, workload scheduling, staffing analysis, and resource optimization.
• Create flow charts, block diagrams, organization charts, and other visual aids to illustrate system workflows, decision processes, and recommended changes.
• Work with leadership and stakeholders to gather data, complete cost benefit studies, and evaluate operational effectiveness.
• Support the procurement and integration of new equipment, software, and technology solutions, ensuring compatibility with existing workflows and data systems.
• Develop training materials and delivers training sessions to users on new systems, dashboards, data tools, and reporting processes.
• Perform other related duties of a comparable level/type as assigned.

Requires two years in systems, operational, procedures, research or analysis and a Bachelor's degree in business or public administration, finance, computer science or a related field (or a combination of education, training and/or experience that provides an equivalent background required to performs the work of the class).

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Education or training in statistics, epidemiology, data science, or a related analytical field.
• Experience with data systems, including building or improving databases and reporting tools.
• Skill in quantitative and qualitative evaluation, including designing tools, interpreting results, and making evidence-based recommendations.
• Proficiency with tools like Excel, R, Python, SQL, or dashboards such as Power BI or Tableau.
• Understanding of performance measurement and ability to use statistical methods to validate key indicators.
• Ability to translate complex datasets into clear insights and comprehensive reports for diverse audiences.
• Ability to use analytical or epidemiological methods to identify trends, forecast needs, and support data-informed decisions.

Special Working Conditions and Work Schedule: WFH two days a week, in-office three days a week.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without?notice

The full salary range for this position is $47.39 to $55.19 per hour.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City’s website at https://www.seattle.gov/human-resources/benefits

Want to know more about Parks and Recreation? Check out our web page: Seattle Parks and Recreation - Parks | seattle.gov

SPR’s Core Competencies are:

• Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high quality standards.
• Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City’s commitment to workforce equity.
• Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
• Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
• Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.

We recognize that artificial intelligence (AI) tools, such as chatbots, automated response generators, or language models, can be helpful during the job search process. If you choose to use them, please carefully review all materials before submission to ensure accuracy, as you will be required to affirm that your responses are true and correct during the application process. Submitting inaccurate or misleading information may result in disqualification. Please also note that relying on AI to complete text-based supplemental questions or during interviews may not accurately represent your skills and experiences, which are critical to applicant success. In some cases, you may be instructed not to use AI tools during the selection process. Learn more about the City of Seattle AI Policy here.