IT Application & Data Analyst

City of Lake Stevens; Lake Stevens (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Retirement plan

Deferred compensation

Health insurance

Paid leave

Job summary

The City of Lake Stevens is seeking an IT Applications-Data Analyst to align IT services with city needs by analyzing and validating enterprise data workflows and applications. You will drive AI-enabled processes, BI reporting, and automation across departments.

You will collaborate with IT staff and stakeholders to design digital solutions, train end-users, and document procedures, while contributing to citywide data governance and performance improvements.

Qualifications

• Bachelor's degree in computer science, data science, information systems, or a related field.
• Master’s degree in data analytics, AI/ML, or business intelligence preferred.
• 3+ years in data analysis, integration and governance; AI tools experience; 5+ years preferred.
• Knowledge of emerging AI tools and municipal context.
• Proficiency in Python, SQL, data visualization, and API integrations.

Responsibilities

• Respond to user requests for service, enhancements, and training across city applications and databases.
• Coordinate cross-functional projects and vendor relationships; conduct stakeholder workshops to identify new technology and AI use cases.
• Design and implement automated workflows and AI models to improve operational efficiency and citizen engagement.
• Maintain regular attendance and reliability.

Skills

Python

SQL

Power BI

Data governance

AI tools

API integration

Elastic Search

Azure AI Studio

Dataiku

TensorFlow

Education

Bachelor’s degree in computer science/data science/information systems

Master’s degree in AI/ML or BI (preferred)

Tools

Power Automate

Power Apps

SharePoint Designer

Dataiku

Azure AI Studio

Data visualization tools (Power BI/Tableau)

Job description

Recruitment is now open for a new position within the IT Department!

IT Applications-Data Analyst

This position ensures the IT Department aligns with the City's evolving business needs and those of its customer departments by eliciting, analyzing, and validating enterprise applications, services, and data workflows. The role identifies opportunities to streamline business processes and recommends strategies to optimize the use of existing and emerging technologies—including artificial intelligence (AI), data analytics, and automation—to achieve departmental and citywide goals.

The incumbent collaborates with IT staff and department stakeholders to understand operational needs and business processes and leads the development of digital solutions such as web/mobile applications, automated workflows, dynamic forms, reports, business intelligence (BI) dashboards, and technical documentation. The position also supports the creation of standard operating procedures, end-user training, and technology adoption initiatives across the City.

The position exercises independent judgment in analyzing problems, identifying opportunities, and implementing innovative solutions that leverage both traditional IT and emerging AI technologies.

About the City of Lake Stevens

Lake Stevens is a vibrant and growing community with a population of over 40,000 makes us the 4th largest city in the county.

Lake Stevens is generally a residential community with access to numerous commercial, retail and recreational opportunities. Of course, the crown jewel of the community is the lake itself, which boasts some of the greatest water recreational opportunities in the county. Lake Stevens is also uniquely situated, being close to the lake, ocean, and Cascade mountains, to take advantage of many outdoor activities. The Lake Stevens Schools are excellent and coupled with a city priority of parks and increased walkability, makes Lake Stevens an ideal place to raise a family.

The City of Lake Stevens operates under the mayor-council system. The city’s motto, “One Community Around the Lake”, embodies our quality of life, top-ranked school district, and the City Council’s commitment to providing excellent services and amenities for its residents.

Why City of Lake Stevens?

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individual's lifestyle.
• Work Where you Live!
• The City of Lake Stevens offers a comprehensive benefits package including:

• Retirement- through the Washington State Department of Retirement Systems.
• Deferred Compensation-with city match.
• Excellent healthcare options- including medical, dental, vision insurance, city-paid life insurance and long-term disability, health savings accounts (HSA), and Health Reimbursement Accounts (HRA/VEBA).
• Paid leave- including paid sick leave, paid vacation, flexible holidays, paid holidays, and bereavement leave.
• See our benefits page for a complete list of all the benefits available to the City of Lake Stevens employees.

Our Mission

Provide a safe and desirable community with open communication and dedicated public service.

Our Vision

We are a thriving community that promotes a vibrant economy, preserves natural beauty, and supports an exceptional quality of life for all.

Essential duties and responsibilities may include, but are not limited to, the following:

• Respond to user requests for service, enhancements, and training across city applications and databases.
• Recommend and deploy new technologies and improvements based on field observations and user feedback.
• Coordinate cross-functional projects and vendor relationships; conduct stakeholder workshops to identify new technology and AI use cases.
• Maintains regular, predictable and reliable attendance.

Applications:

• Administer user access and building RBAC roles permission linked to job classifications, ensuring secure and efficient system usage.
• Maintain software integrations and troubleshoot application issues.
• Prepare procedures for installation, documentation, use, and maintenance of applications.
• Support and maintain the city’s website and content management systems.
• Conduct site usage analysis and manage stale content cleanup.
• Design and implement automated workflows using various techniques such as python, GIT, CI/CD tools, and Power Automate.
• Create and manage dynamic forms and business process automation tools.
• Design, tune, and deploy AI models to enhance operational efficiency and citizen engagement; monitor AI model performance and manage retraining schedules.
• Develop and maintain Retrieval-Augmented Generation (RAG) chatbots and conversational agents.
• Integrate AI systems with enterprise APIs and applications.
• Document AI workflows and ensure transparency and explainability; participate in AI governance, risk assessments, and compliance activities.

Data:

• Maintain structured and unstructured data in SQL, NoSQL, and time-series databases.
• Create customized reports using Power BI, and other BI tools.
• Support predictive analytics and data-driven decision-making; monitor data quality and mitigate bias in AI datasets.

PERIPHERAL DUTIES

• Provides back-up to other IT Department positions as needed
• Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Please see the attached questionnaire and below for position specific physical requirements and typical working conditions. The physical demands and work environment characteristics described in the attached form and below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

While performing the duties of this job, the incumbent is regularly required to use hands to finger, handle, or feel; talk; and hear. The incumbent frequently is required to sit for extended periods of time and type on a keyboard for extended periods of time. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.

Work is performed in a typical office environment subject to working outside of normal working hours to meet critical timelines or to provide support in department emergency response events. While performing the duties of this position, the incumbent is subject to multiple interruptions by telephones and walk-ins by employees, elected officials and citizens; may be exposed to individuals who are irate or hostile. The noise level in the work environment is usually moderate to loud. Typical business office machinery and equipment include, but not limited to, personal computer including database programs, spreadsheet and word processing software, printer, and telephone.

May be required to work beyond regular working hours to respond to customer support requests or 24/7 IT-related emergencies. Evening or variable hours may be required.

Education, Training and Experience Guidelines

Education:

Bachelor’s degree from an accredited educational system in computer science, data science, information systems, or related field. Master’s degree in data analytics, AI/ML, or business intelligence preferred.

Experience:

Three (3) years experience in data analysis, integration and governance, AI tools and design studios (e.g., Dataiku, Azure AI Studio), and proven track record of managing data across multiple systems and monitoring data quality. Five (5) years’ experience in these areas is preferred.

Or:

Any combination of education and experience, which provides the applicant withthe desired skills, knowledge and ability required to perform the job, may be substituted for these qualifications. Examples of these skills include:

Knowledge of:

• Emerging AI tools and platforms for municipal use.
• AI tools and platforms (Dataiku, Azure AI, TensorFlow).
• Data integration and ETL processes.
• Business Intelligence tools (Power BI, Tableau).
• Data governance standards and compliance frameworks.
• Machine learning concepts and model lifecycle.
• Cloud platforms (Azure, AWS, GCP).
• SQL Programming language and management tools.
• Lean Management System or Six Sigma principles.
• Municipal organization, structure, policies, procedures, practices and objectives.
• Correct English usage, spelling, grammar, and punctuation, including principles of business letter writing and report preparation.

Skilled in:

• Programming and scripting: Python, SQL, Elastic Search, R for data analysis and automation.
• Data visualization and dashboard development: Power BI, Tableau.
• AI and automation tools: PowerApps, Power Automate (Flow), and SharePoint Designer.
• API integration and workflow automation.
• Troubleshooting data pipelines and AI models.
• Office 365 suite for productivity and collaboration.
• PowerShell and MS Graph for automation and system administration.
• Technical writing for documentation and reporting.
• Experience with Java, C#, or .NET for advanced integrations.
• Effective communication and collaboration across teams.
• Providing excellent customer service.
• Interpersonal behavior, using tact, patience, and courtesy.
• Proper use of telephone etiquette and techniques and ability to assist in answering diverse inquiries.
• Good organizational skills, detail orientated, and efficient with daily work.
• Understanding and following oral and written directions.
• Maintaining a variety of complex filing systems, records, and reports.
• Technical writing.

Ability to:

• Analyze complex datasets and recommend actionable insights.
• Develop API integrations and workflow automations within Office 365.
• Apply data modeling techniques and create reports/dashboards.
• Apply lean or six sigma principles to continuously improve processes, procedures and implement change management.
• Communicate effectively—both orally and in writing—with diverse audiences.
• Establish and maintain trust, confidence, and effective working relationships with subordinates, other city officials, and the general public; effectively interact with tact, patience, and courtesy.
• Interpret and apply federal, state and local policies, laws and regulations.
• Maintain attention to detail and ensure data accuracy.
• Translate technical concepts into clear, business-friendly language.
• Demonstrate customer focus and build strong partnerships across teams.
• Establish and maintain effective working relationships with internal and external stakeholders.
• Respond quickly and professionally to inquiries and issues.
• Adapt to emerging technologies and drive innovation.
• Prioritize and manage multiple projects in a fast-paced environment.
• Maintain confidentiality of business records and other sensitive information.

LICENSE OR CERTIFICATE REQUIREMENTS:

• Successful completion of position-relevant background check, including fingerprinting.
• Must be able to obtain Information Services (CJIS) certification within 30 days of hire and maintain annually.
• Microsoft Certified: Azure AI Engineer Associate (or equivalent) is preferred.
• SharePoint Administration and Development certification is preferred.
• Data Science or AI/ML certifications (e.g., TensorFlow Developer, AWS Machine Learning Specialty) is preferred.

Equal Opportunity Employer

The City of Lake Stevens is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran’s status, disability, or any other basis prohibited by federal, state or local law. There are no limitations to who's a best fit to serve this community. If we contact you for an interview and you need specific accommodations, please let us know. Please contact Human Resources at [phone], ten (10) days in advance to allow time for us to make proper arrangements. You're also welcome to mail your request to City of Lake Stevens Human Resources, P.O. Box 257, Lake Stevens, WA 98258; or email to [e-mail].

City of Lake Stevens Hiring Statement

The City of Lake Stevens is committed to building a team that reflects the strengths, perspectives, and lived experiences of our growing community. Research has shown that many applicants may hesitate to apply unless they feel they meet every listed qualification. In Lake Stevens, we are most interested in finding candidates who can contribute to our mission of delivering exceptional public service, even if their paths or experiences are nontraditional. If you believe you can bring dedication, transferable skills, and a willingness to learn, we encourage you to apply. The City will consider any equivalent combination of knowledge, skills, education, and experience that supports successful performance in the role. Your unique background may be exactly what helps us serve our community better.