Customer Experience Coordinator

Cintas; Plainville (CT); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

The Customer Experience Coordinator at Cintas Corporation delivers outstanding service to internal partners and customers, leveraging knowledge of alarm systems, portable extinguishers, suppression systems, and sprinklers.

Responsibilities include answering calls, scheduling service, assisting with account reconciliation, preparing reports and invoices, securing permits, and supporting miscellaneous projects.

Responsabilidades

• Serve as liaison regarding fire systems to support customers with accurate information.
• Manage workload of field technicians based on work availability, skill set, and routing.
• Assist partners with concerns related to fire suppression systems and related regulatory issues; act as main contact in scheduling.
• Gather information from Service Managers and technicians to understand or de-escalate situations; resolve problems using technical knowledge and professional communication.
• Produce accurate reports by collecting data from standard sources and inputting into standard formats.
• Use external communications system to access required information for specified purposes.
• Provide operational support by leveraging fire suppression system knowledge to customers, vendors, and internal partners; schedule and dispatch technicians.

Descrição da oferta de emprego

Job Description

The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

Requisition Number: 239589

Job Description

The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

Key Responsibilities Include

• Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) in order to support customers with relevant and accurate information.
• Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization.
• Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and more. Expected to be the main point of contact within the scheduling department for issues of this nature.
• Responsible for clearly and concisely gathering information from Service Managers and technicians to better understand or de-escalate situations. Responsible for successfully resolving problems with customers or fire marshals using technical knowledge and professional communication.
• Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
• Use the external communications system to access required information for specified purposes.
• Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to customers scheduled inspection frequency, customer requests, and emergency service calls.