Operations Analytics Intern — Build Dashboards & Insights

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

The Hanover Insurance Group in Worcester, MA is offering a 10-week Risk Solutions Operations Intern role. You will work on strategic initiatives, analyze data, and collaborate with cross-functional teams to drive improvements.

You will create dashboards, map workflows, and develop actionable insights to inform business decisions. Strong Excel skills and analytic mindset are essential for success.

Qualifications

• Cumulative GPA of 3.0 or higher preferred
• Enrolled in a Bachelor’s or advanced degree program
• Ability to commit to a full-time 10-week internship program
• Ability to work in the U.S. without requiring sponsorship now or in the future
• Proficiency in Microsoft Excel; familiarity with SQL, Power BI, or Tableau is a plus
• Strong analytical and problem-solving skills

Responsibilities

• Analyze insurance data (claims, policies, customer feedback) to identify patterns and opportunities.
• Support the development of dashboards and reports using Excel, Power BI, or Tableau.
• Participate in process improvement initiatives by mapping workflows and identifying inefficiencies.
• Develop account loss trend analysis.
• Ability to analyze and problem-solve.
• Assist with the research and development of draft Risk Solutions support resources and reports.
• Assisting Operations team with assigned projects
• Complete Capstone project and presentation to senior management on a relevant Risk Solutions topic.
• Create and present a final presentation for management and leadership at the close of the internship program highlighting the work you accomplished throughout the internship.

Skills

Analytical thinking

Problem solving

Excel

SQL

Power BI

Tableau

Education

Bachelor's degree program

Advanced degree program

Business Administration

Economics

Data Analytics

Information Systems

Tools

SQL

Power BI

Tableau

Excel

Job description

The Hanover Insurance Group in Worcester, MA is offering a 10-week Risk Solutions Operations Intern role. You will work on strategic initiatives, analyze data, and collaborate with cross-functional teams to drive improvements.

You will create dashboards, map workflows, and develop actionable insights to inform business decisions. Strong Excel skills and analytic mindset are essential for success.