Operations Analyst — Workflow & Process Improvement

Xinnovit; Phoenix (AZ); Presencial; USD 42.000 - 70.000; Jornada completa

Descripción de la vacante

Xinnovit is seeking a production/operations support professional to provide analytical and resolution skills in a fast-paced environment. You will interact with customers and third-party vendors to meet SLAs/KPIs, following documented processes and driving continuous improvement.

The role may include workflow coordination, root cause analysis, and preventive maintenance, with a focus on delivering all agreed outcomes.

Formación

• Previous experience in production/service/operations support with analytical and resolution skills.
• Strong written & oral skills.
• Ability to work with customers and third-party vendors to meet deliverables, SLAs and KPIs.
• Application of documented processes to ensure consistent output and continuous improvement in all tasks.
• Function at times as a Workflow coordinator, assisting in root cause analysis and preventive maintenance.
• Must have EXCELLENT communication skills for both direct customer interaction and stakeholder communications.
• Must be very responsible in ensuring all agreed deliverables are met.
• Must be fluent in ENGLISH.

Responsabilidades

• - Provide production/operations support with analytical and resolution skills.
• - Communicate effectively with customers and vendors to meet SLAs and KPIs.
• - Apply documented processes and pursue continuous improvement in daily tasks.
• - Serve as workflow coordinator when needed and assist with root cause analysis.
• - Ensure all deliverables are met and communications with stakeholders are clear and timely.

Conocimientos

Analytical skills

Communication skills

Written and verbal communication

Vendor coordination

Descripción del empleo

Xinnovit is seeking a production/operations support professional to provide analytical and resolution skills in a fast-paced environment. You will interact with customers and third-party vendors to meet SLAs/KPIs, following documented processes and driving continuous improvement.

The role may include workflow coordination, root cause analysis, and preventive maintenance, with a focus on delivering all agreed outcomes.