Operations Analyst – Managed Services & Process Improvement

CDW; United States; Remoto; USD 40.000 - 58.000; Tempo pieno

Descrizione del lavoro

CDW is seeking an Operations Analyst, Managed Services to support operational processes, reporting, and service delivery initiatives. You will analyze data, identify trends, document processes, and collaborate with stakeholders to drive improvements and ensure service excellence.

The role emphasizes accurate reporting, dashboards, and cross-team coordination to enable data-driven decisions across the managed services organization.

Competenze

• Bachelor's degree required.
• OR, 4 years of work experience required.
• Strong analytical and problem-solving skills.
• Experience using Microsoft Excel for analysis and reporting.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Attention to detail and commitment to data accuracy.
• Ability to collaborate effectively with stakeholders across the organization.
• Experience with reporting and operational analysis is a plus.
• Experience within managed services environments is a plus.

Mansioni

• Analyze operational data and reporting to identify trends, variances, and opportunities for improvement.
• Support managed services operational processes and service delivery initiatives.
• Prepare and maintain recurring operational reports and dashboards.
• Collaborate with stakeholders to gather business requirements and document process needs.
• Assist with root cause analysis and resolution of operational issues.
• Document workflows, procedures, and process improvements.
• Support implementation of new processes, tools, and operational enhancements.
• Maintain data accuracy and integrity across reporting activities.
• Build productive working relationships across business teams.

Conoscenze

Analytical thinking

Problem solving

Attention to detail

Communication

Formazione

Bachelor's degree or 4 years of work experience

Strumenti

Microsoft Excel

Descrizione del lavoro

CDW is seeking an Operations Analyst, Managed Services to support operational processes, reporting, and service delivery initiatives. You will analyze data, identify trends, document processes, and collaborate with stakeholders to drive improvements and ensure service excellence.

The role emphasizes accurate reporting, dashboards, and cross-team coordination to enable data-driven decisions across the managed services organization.