Business Analyst

Xinnovit; Phoenix (AZ); On-site; USD 42,000 - 70,000; Full time

Job summary

Xinnovit is seeking a production/operations support professional to provide analytical and resolution skills in a fast-paced environment. You will interact with customers and third-party vendors to meet SLAs/KPIs, following documented processes and driving continuous improvement.

The role may include workflow coordination, root cause analysis, and preventive maintenance, with a focus on delivering all agreed outcomes.

Qualifications

• Previous experience in production/service/operations support with analytical and resolution skills.
• Strong written & oral skills.
• Ability to work with customers and third-party vendors to meet deliverables, SLAs and KPIs.
• Application of documented processes to ensure consistent output and continuous improvement in all tasks.
• Function at times as a Workflow coordinator, assisting in root cause analysis and preventive maintenance.
• Must have EXCELLENT communication skills for both direct customer interaction and stakeholder communications.
• Must be very responsible in ensuring all agreed deliverables are met.
• Must be fluent in ENGLISH.

Responsibilities

• - Provide production/operations support with analytical and resolution skills.
• - Communicate effectively with customers and vendors to meet SLAs and KPIs.
• - Apply documented processes and pursue continuous improvement in daily tasks.
• - Serve as workflow coordinator when needed and assist with root cause analysis.
• - Ensure all deliverables are met and communications with stakeholders are clear and timely.

Skills

Analytical skills

Communication skills

Written and verbal communication

Vendor coordination

Job description

Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.

Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond faster and more intuitively to changing market dynamics.

The business environment is complex, often under significant constraints and pressures from various sources. We have the knowledge, experience and capabilities to provide our clients the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry.

Our Goals

• To use our expertise to the benefit of our clients and partners through open communication and collaboration.
• To ensure sustainable and profitable long-term growth.
• To provide a return on investment to shareholders.
• To promote employee development.

Job Description

Previous experience in production/service/operations support with analytical and resolution skills. Strong written & oral skills. Ability to work w customer, third party vendors to meet deliverables ,-SLAs&KPIs. Application of documented processes to ensure consistent output and uses continuous improvement approaches in all work efforts. Will function at times at Workflow coordinator, assisting in Root Cause Analysis, and preventive maintenance. Must have EXCELLENT communication skills for both direct customer interaction as well as all stakeholder comms. Must be very responsible in ensuring all agreed to deliverables are met. Must be fluent in ENGLISH.

Additional Information

All your information will be kept confidential according to EEO guidelines.