Operations Analyst: Underwriting Data & Process Improvement

AXA XL; Exton (PA); Hybrid; USD 61,000 - 86,000; Full time

Job summary

AXA XL is seeking an Operations Business Analyst to bridge underwriting needs with operational execution for North America Programs Underwriting. You will support leadership with metrics, monitor financial health across programs, and ensure compliance and data integrity across policy data and premium coding.

You will join a team reporting to Program Operations leadership, contributing to strategic initiatives and program audits in a hybrid in-office/remote setup.

Qualifications

• Customer Centricity: Places customers first; understands and addresses customer needs.
• Performance Excellence: Achieves high levels of productivity through personal effort and accountability.
• Cross Functional Collaboration: Builds strong, cooperative relationships across teams and functions.
• Data Analysis: Gathers, processes, analyzes, and derives actionable insights from data.
• Operational Reporting: Generates and communicates reports on regulatory and operational activities.
• Portfolio Service Management: Manages a portfolio of transactions to maximize service performance.
• Digital Literacy: Uses digital tools and data to meet business objectives.
• Planning and Organization: Sets objectives and maintains focus to stay on track.

Responsibilities

• Support underwriting leadership by collecting and analyzing key metrics for evaluations.
• Monitor receivables, aging, and un-booked items; collaborate with Credit Control on discrepancies.
• Ensure quality and compliance through QA/QC activities and program audits.
• Respond to inquiries from internal teams and external partners; research issues and direct to resources.
• Verify policy data accuracy and reconcile premium coding; investigate discrepancies.
• Provide timely regulatory updates to Program Administrators to ensure compliant procedures.
• Assist Operations and Underwriting with special projects and strategic planning for programs.

Skills

Customer Centricity

Performance Excellence

Cross Functional Collaboration

Data Analysis

Operational Reporting

Portfolio Service Management

Digital Literacy

Planning & Organization

Job description

AXA XL is seeking an Operations Business Analyst to bridge underwriting needs with operational execution for North America Programs Underwriting. You will support leadership with metrics, monitor financial health across programs, and ensure compliance and data integrity across policy data and premium coding.

You will join a team reporting to Program Operations leadership, contributing to strategic initiatives and program audits in a hybrid in-office/remote setup.