OPERATIONS ANALYST-II

LanceSoft; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

An innovative company is seeking a dynamic Associate Manager for Customer Experience to lead strategic initiatives for their growing DashPass subscription service. In this role, you will be at the forefront of enhancing customer loyalty through data-driven insights and operational excellence. Collaborating with cross-functional teams, you will set the direction for DashPass and VIP businesses, ensuring that key metrics are met and exceeded. If you thrive in a fast-paced environment and are passionate about customer experience, this opportunity is perfect for you.

Qualifications

• 4+ years of experience in customer experience or related fields.
• Data-driven mindset with strong analytical skills.

Responsibilities

• Lead strategic planning for customer experience initiatives.
• Report on success metrics and optimize strategies.

Skills

Data Analysis

SQL

Excel Modeling

Strategic Planning

Cross-Functional Collaboration

Effective Communication

Education

Bachelor's Degree

Job description

Job Title : Associate Manager, Customer Experience

Duration : 04+ months

Payrate : $55 / hr. on (W2) - $60 / hr. (W2)

Description

About the Team :

• Company is looking for top talent to help build our DashPass subscription business. DashPass is among Company's fastest-growing and highest-priority areas, meaning you'll influence Company at large. Together, we are building the world's most valuable subscription product to attract and retain Company's most loyal customers.

About the Role

• This associate manager will report to our DashPass and VIP Experience Lead and lead strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers and our most loyal and active customers.
• This person will report on core success metrics, develop strategies to optimize those metrics, and lead cross-functional teams to implement those strategies effectively and timely.
• This role is ideal for someone seeking to develop a strategic mindset along with operational rigor to bring that strategy to life.

You're excited about this opportunity because you will...

• Strategize: Set the direction for DashPass and VIP businesses, understanding what drives the business forward most effectively.
• Forecast: Partner with product and analytics teams to set and track key metrics.
• Collaborate: Establish goals for cross-functional teams and lead strategic projects to ensure quarterly success.
• Build: Contribute to the strategy for growing the company's top customer segments, from high-level planning to operational details.

We're excited about you because...

• You have 4+ years of experience.
• You are data-driven, comfortable pulling data in SQL or modeling in Excel.
• You are organized, capable of creating structure and solving problems from first principles.
• You are innovative, adaptable, and thrive with diverse responsibilities.
• You enjoy working across disciplines and teams, and are analytical.
• You are an effective communicator, confident and attentive in listening.
• You meet people at their level, act with urgency, and value speed.
• You are relentless and committed to winning, regardless of challenges.
• You have succeeded in competitive or challenging environments.