Operations Analyst-II

LanceSoft Inc; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative company is seeking an Associate Manager for Customer Experience to lead initiatives that enhance the DashPass subscription service. In this exciting role, you will strategize and collaborate with cross-functional teams to drive industry-leading customer experiences. With a focus on data analysis and effective communication, you will influence key metrics and contribute to the growth strategy for top customer segments. This position is perfect for someone who thrives in dynamic environments and enjoys solving complex problems creatively. Join us to make a significant impact in a fast-paced, high-priority area of the business.

Qualifications

• 4+ years of experience in customer experience management.
• Strong analytical skills with data-driven decision-making.

Responsibilities

• Lead strategic planning for customer experience initiatives.
• Report on success metrics and optimize strategies.

Skills

Data Analysis

SQL

Excel Modeling

Strategic Planning

Cross-functional Collaboration

Problem Solving

Effective Communication

Job description

Job Title: Associate Manager, Customer Experience

Location: San Francisco, CA - Remote Role

Duration: 04+ months

Payrate: $55/hr. on (W2) - $60/hr. (W2)

Description

About the Team:

• Company is looking for top talent to help build our DashPass subscription business. DashPass is among Company's fastest-growing and highest-priority areas, meaning you'll influence the company at large. Together, we are building the world’s most valuable subscription product to attract and retain Company’s most loyal customers.

About the Role

• This associate manager will report to our DashPass and VIP Experience Lead and lead strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers and our most loyal and active customers.
• This person will report on core success metrics, develop strategies to optimize those metrics, and lead cross-functional teams to implement strategies in a timely and impactful manner.
• This role is ideal for someone who wants to develop a strategic mindset along with operational rigor to bring that strategy to life.

What Excites You About This Opportunity

• Strategize: Setting the direction for DashPass and VIP businesses, understanding what drives the business forward most effectively.
• Forecast: Partnering with product and analytics teams to set and track key metrics.
• Collaborate: Establishing goals for cross-functional teams and managing strategic projects to ensure quarterly success.
• Build: Contributing to the growth strategy for Company’s top customer segments, from high-level planning to operational details.

We’re Excited About You Because...

• You have 4+ years of experience.
• You are data-driven, comfortable pulling data in SQL or modeling in Excel.
• You are organized, capable of creating structure from scratch, and solve problems from first principles.
• You enjoy solving problems in innovative ways and resist traditional thinking.
• You thrive working across disciplines and teams, and are analytical.
• You are persuasive and an effective communicator, speaking confidently and listening actively.
• You meet people at their level, act with urgency, and value speed and immediate accomplishments.
• You are relentless and do what it takes to succeed, even in challenging environments.