Operations Analyst I: Process & Improvement

Ampcus, Inc; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Ampcus Inc. in Baltimore, MD is seeking a Functional Analyst I to join our operations team. The role focuses on researching and improving operational processes, supporting systems, and developing SOPs with emphasis on customer service and documentation.

Qualifications include a Bachelor's in Business Administration and at least 2 years in an operational role. Strong MS Office, Excel, and familiarity with EDI transactions are valued.

Qualifications

• Bachelor's degree in Business Administration required.
• 2 years of experience in an operational role.

Responsibilities

• Research and improve operations by examining and researching systems problems; identify root causes and facilitate resolution.
• Support operations systems by providing information to customers and offering training as needed.
• Contribute to operations analysis by handling new requests and developing SOPs and essential documentation.
• Develop testing methods and conduct tests to verify operations systems.
• Attend training and read technical publications to improve job knowledge.

Education

Bachelor's Degree

Business Administration

Tools

Microsoft Office Suite

Excel

EDI transactions

Facets

Enrollment experience

Job description

Ampcus Inc. in Baltimore, MD is seeking a Functional Analyst I to join our operations team. The role focuses on researching and improving operational processes, supporting systems, and developing SOPs with emphasis on customer service and documentation.

Qualifications include a Bachelor's in Business Administration and at least 2 years in an operational role. Strong MS Office, Excel, and familiarity with EDI transactions are valued.