OPERATIONS ANALYST I - 41500145

State of Florida; Tallahassee (FL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

Retirement plans

Deferred compensation

Life insurance

Tuition waivers

Job summary

The Florida Gaming Control Commission in Tallahassee is seeking an Operations Analyst I to review and process occupational license applications for gaming activities. You will assist with licensing actions, identify deficiencies, and prepare checklists to ensure all requirements are met, while coordinating with FDLE for criminal history checks.

The role requires strong office skills, teamwork, and the ability to work independently.

Qualifications

• Must have general knowledge of office methods, filing, telephone techniques, and office equipment.
• Strong command of English usage, spelling, grammar, and punctuation.
• Ability to work in a team environment and to work independently with strong work ethic and self-motivation.
• Three years of administrative or clerical experience, or an associate’s degree with one year of administrative experience.

Responsibilities

• Review occupational license applications related to gaming activities regulated by FGCC.
• Process licensing actions in the database to issue licenses for eligible applicants.
• Identify deficient applications and notify applicants of errors within 30 days.
• Create checklists to ensure all requirements are met.
• Retrieve criminal history reports and match with applications to determine additional documentation.
• Answer public inquiries regarding licensing laws, rules, and procedures.
• Respond to customer inquiries via email, telephone, and other channels.
• Assist with scanning fingerprint cards for electronic submission to FDLE.
• Assist with scanning and indexing documents into OnBase.
• Respond to questions from field staff and the public regarding licensing.
• Perform special projects and other duties assigned by Licensing Administrator or Chief of Operations.

Skills

Office administration

Communication skills

Teamwork

Self-motivation

Attention to detail

Education

Associate degree + 1 year experience

Tools

OnBase imaging system

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887231

Working Title: OPERATIONS ANALYST I - 41500145

Position Number:41500145

Salary: $39,000.00 - $40,950.00 annually

Hiring Salary: $39,000.00 – $40,950.00 annually

You must be employed with a State of Florida state government agency to be considered for this position.

Overview:

The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida’s gaming laws and combatting illegal gambling activities.

The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of more than 200 staff members. The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

The Commission offers a supportive work environment that fosters growth and collaboration.

Position Duties and Responsibilities:

• Reviewing and processing occupational license applications related to gaming activities regulated by FGCC;
• Takes appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants;
• Identifying deficient applications and notifying the applicant of the errors and/or omissions within 30 days;
• Creating checklists to ensure all requirements have been met;
• Retrieving criminal history reports from the FDLE website; matching the criminal history with the application and determining whether further documentation is required from the applicant;
• Answering public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures;
• Responding to customer inquiries via email, telephone, OnBase Escalation, and Smart Sheet Correspondence process;
• Assisting with scanning fingerprint cards for electronic submission to FDLE and retrieving fingerprint results on an as-needed basis;
• Assisting with scanning and indexing documents into OnBase, the Commission's imaging system;
• Answering questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures; and
• Performing special projects and other duties assigned by the Licensing Administrator or the Chief of Operations.

Knowledge, Skills, and Abilities:

• Aptitude to develop, absorb, and retain general knowledge of gaming operations.
• Must have skills and knowledge of general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation.
• Must have the ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently.
• Three (3) years of administrative or clerical experience in an office setting; or
• An associate’s degree from an accredited college or university and one (1) year of administrative or clerical experience in an office setting.

Preferred Qualifications:

• Experience processing occupational license applications.
• Experience scanning and indexing electronic documents into workflow queues.
• Fluency in both English and Spanish.
• Experience in Versa Regulation and OnBase.

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed within the details of the “Periods of Employment” section of the State of Florida Employment Application.***

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for employees that features a highly competitive set of benefits including:

• Low premium health, dental, vision, life, and supplemental coverage options!
• Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday!
• Paid administrative leave for mentoring, volunteering, voting, and more!
• Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities!
• Retirement plans that include employer contributions (For more information, visit www.myfrs.com)!
• Deferred compensation plans!
• FREE basic life insurance plus additional options for you, your spouse, and children!
• Flexible Spending Accounts!
• Tuition waivers!

IMPORTANT NOTICES:

• The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes.
• This position requires a Level 2 background screening including fingerprinting, as a condition of employment and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification to conduct this background check.
• If you are the selected candidate for this position and hold a current license through the Florida Gaming Control Commission, you may be required to place your license in an inactive status.

Special Reminders:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

We hire only U.S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

The Commission values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the FGCC Office of Human Resources by phone at [phone] or by email at [e-mail]. The FGCC requires that applicants provide notification in advance to allow sufficient time to provide the accommodation.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.