PROGRAM MANAGEMENT SPECIALIST

Florida; Tallahassee (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Florida Department of Health seeks a PROGRAM MANAGEMENT SPECIALIST in Tallahassee to review programs, gather information, and implement new systems with management and users.

The role includes overseeing change control, maintaining COOP plans, administering licensing processes, and supporting end-user communications, with additional duties as assigned.

Qualifications

• Proficient with Word, Excel, PowerPoint and Outlook.
• Experience with monitoring processes and ticketing software.
• Knowledge of databases and English language rules.
• Ability to conduct fact-finding research and data analysis.
• Ability to plan, organize and prioritize work.
• Ability to maintain confidentiality and work independently.

Responsibilities

• Review programs, services, forms and reports with management and users to identify problems.
• Gather and organize information on problems or procedures.
• Confer with personnel to ensure successful functioning of newly implemented systems or procedures.
• Secure, evaluate, and document evidence.
• Lead Change Control meetings and manage IT tickets to minimize service disruption.
• Maintain COOP plan documentation and test critical applications.
• Act as the Point-of-Contact for COOP communications during emergencies.
• Administer enterprise licensing processes and monitor license utilization.
• Assist with end-user communications and coordinate with the Office of Communications.
• Perform other duties as assigned.

Skills

Word

Excel

PowerPoint

Outlook

Communication

Data analysis

Fact-finding

Data organization

Education

High School Diploma or equivalent

Tools

Ticketing software

COOP documentation

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Working Title: PROGRAM MANAGEMENT SPECIALIST

• Review programs, services, forms and reports, and confer with management and users to identify problems and improvements.
• Gather and organize information on problems or procedures.
• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
• Secure, evaluate, and document evidence.
• Change Process Owner, change control using standard methods and control processes, review all change requests for completeness and accuracy. Create tickets for IT resources to prioritize work as needed to minimize disruption of services. Manage Change Control meetings, which changes are represented and if all pre-requisites are satisfied, approve for implementation. Lead weekly Change Control meetings to notify agency IT resources of any potential service disruptions.
• Maintain current COOP Plan documentation and develop new documentation as needed. Activate COOP procedures in the event of an emergency. Oversee the quarterly testing for critical applications identified in the COOP planning documentation.
• Act as the Point-of-Contact (POC) for COOP communications in the event of an emergency.
• Administer enterprise-wide licensing processes including but not limited to assigning/removing licenses, monitoring licensing requests, reporting on license utilization, and continually improvements to the license process.
• Assist with communications sent to end users and work with the Office of Communications.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of monitoring processes and/or working with ticketing software; knowledge of computer data bases; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others verbally and in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; listening to what other people are saying and asking questions as appropriate; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to plan, organize and prioritize work assignments; ability to work independently; ability to maintain a high degree of accuracy and close attention to detail; ability to maintain confidentiality; identifying the nature of problems using logic and analysis to identify the strengths and weaknesses of different approaches; knowledge of principles and processes involved in business and organizational planning, coordination, and execution.

Qualifications:

• High School Diploma or equivalent; AND
• Two (2) years of professional experience to include but not limited to, data entry, proper telephone and email etiquette, business document and correspondence preparation; AND
• Two (2) years of professional experience to include but not limited to reviewing, auditing, and analyzing documents for specific criteria; applying applicable laws, rules, regulations, policies, and procedures; researching and gathering data; preparing reports and correspondence.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the HealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com );

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.