Operations Analyst I

ICONMA; Indianapolis (IN); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading software company is seeking an Operations Analyst I for its Indianapolis location. The role involves managing end-to-end onboarding events, ensuring an exciting experience for employees, and streamlining operations while maintaining high-quality standards in a fast-paced environment.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• Previous operations experience and technical fluency are required.
• Familiarity with tools is teachable.

Responsibilities

• Produce onboarding enablement events from end to end.
• Standardize and centralize registration, enrollment, and attendance tracking processes.
• Support daily operations and troubleshoot AV/tech issues.

Skills

Operations experience

Technical fluency

Job description

Our Client, a Software company, is looking for an Operations Analyst I for their Indianapolis, IN/Atlanta, GA/Chicago, IL/Hybrid location.

Responsibilities:

• The Onboarding Operations team is focused on seamlessly producing onboarding enablement events from end to end.
• Create high-impact, exciting, and flawlessly executed experiences that inspire everyone they touch.
• Standardize the organization, management, and production of events and programs, including enrollment, invitations, logistics, materials, and communications.
• Ensure all attendees look forward to participating in events or programs produced by our team.
• Standardize and centralize the end-to-end registration, enrollment, and attendance tracking processes.
• Participate in high-impact programs while streamlining manual processes and eliminating inefficiencies.
• Handle complex, time-sensitive registration processes for onboarding programs, including scheduling, logistics, and managing inquiries via email and Slack.
• Create and assign all enablement events and courses to cohorts.
• Manage communications with virtual and remote employees using Marketing Cloud and Slack.
• Manage collateral and calendaring documents.
• Assist in resolving manual and inefficient processes through technology platforms.
• Communicate task status to project leads and team members, coordinate cross-functionally, and influence peers and managers.
• Deliver high-quality work in a fast-paced environment by managing time effectively, executing undefined processes, taking initiative, and meeting deadlines.
• Support daily operations, including preparing training materials, greeting attendees, troubleshooting AV/tech issues, and providing concierge services to new hires.

Requirements:

• Previous operations experience and technical fluency are required.
• Familiarity with tools is teachable.
• Experience with training and event logistics is optional.
• Candidates with less than 2 years of experience are considered underqualified.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA supports and encourages the abilities of all persons regardless of race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by law.