Business Systems Analyst III

First Citizens Bank; North Carolina; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading bank is seeking a Business Systems Analyst III to provide strategic insights into business systems. This remote role involves complex data analysis, reporting, and operational activities in the payments domain. Ideal candidates will have strong analytical skills and banking domain knowledge. Responsibilities include system support, identifying requirements, and producing advanced reporting. Join a team committed to enhancing the end-user experience and driving process improvements.

Qualifications

• 4 years experience in Systems Support, Analytics, or Operations Support.
• 8 years experience with High School Diploma or GED.

Responsibilities

• Data analysis and reporting based on system requirements.
• Provides expert technical support and system enhancements.
• Identifies and resolves system process issues.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's Degree

High School Diploma or GED

Job description

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Overview

This is a remote opportunity and can only be hired in the following locations: AZ, NC, NJ or TX.

This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities in the payments domain. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group.

Responsibilities

1. Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
2. Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.
3. Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
4. System Support - Provides expert technical support including log analysis for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.
5. Ability to understand and document system requirements for real-time & async integration data flows.

Qualifications

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support.

Preferred Qualifications

• 7+ years of experience building secure, data-intensive software at scale.
• Strong Banking Domain knowledge on Payments & Reporting.
• Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action.
• Ability to communicate technical issues to both technical and business partners.
• Experience documenting designs from both business and systems perspectives.
• Experience juggling multiple projects and tasks.
• Experience in data analytics and capable of digging into data.
• Detailed knowledge of banking and credit card processes.
• Systems background related to stream processing, micro-services, and cloud-native development.
• Experience collaborating cross-functionally with other geographies.

Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.