Operations Analyst: Drive Change & Process Automation

WesBanco, Inc.; Frankfort (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

WesBanco, Inc. in the United States seeks an Operations Analyst to help identify, plan and complete projects across operations.

You will use Excel, Word and other tools to support documentation and efficiency, while collaborating with department leaders to promote quality and control. The role focuses on standardizing processes, providing internal customer support for branches and lending teams, and driving automation initiatives.

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and/or experience required.
• Minimum of three years experience in banking, preferably in operations, required.
• Leadership skills preferred.

Responsibilities

• Assist with planning, organizing and controlling department activities.
• Support documentation, standardization and measurement of key processes.
• Provide internal customer support to branches, treasury management and lending personnel.
• Assist in development and implementation of operational plans, policies, procedures, and goals for scalability, automation and efficiency.
• Collaborate with leaders across the bank to drive change for scalability and automation.
• Foster relationships across the bank to ensure collaboration and effective communication.
• Assist in maintaining policy and SOX control documentation and risk assessments for assigned areas.
• Help resolve complex issues within areas of responsibility and pursue process improvements.
• Maintain repository of procedures, processes and job aids for functional areas.
• Promote effective use of technology within departments and meet customer service timelines.
• Collaborate on new initiatives and assist with implementation within functional areas.
• Learn all aspects of the operations department to be a well-rounded employee.
• Fill in when needed to cover short-staffed teams and assist with daily work.

Skills

Microsoft Excel

Microsoft Word

Analytical thinking

Organizational skills

Multitasking

Leadership

Education

Bachelor's degree preferred

Equivalent combination of education and/or experience

Tools

Banking software

Job description

WesBanco, Inc. in the United States seeks an Operations Analyst to help identify, plan and complete projects across operations.

You will use Excel, Word and other tools to support documentation and efficiency, while collaborating with department leaders to promote quality and control. The role focuses on standardizing processes, providing internal customer support for branches and lending teams, and driving automation initiatives.