Operations Analyst: Data & Process Optimization

CO1003 CDW Technologies, LLC; Illinois; Hybrid; USD 40,000 - 56,000; Full time

Job summary

CDW Technologies, LLC is seeking an IT Service Desk Watch team member to support operational processes, reporting, and service delivery initiatives within the Managed Support organization. You will analyze data, identify trends, and collaborate with stakeholders to drive business outcomes while upholding service excellence.

The role emphasizes strong analytical skills, Excel reporting, and effective communication.

Qualifications

• Bachelor’s degree required or 4+ years of relevant work experience.
• Strong analytical and problem-solving skills.
• Experience using Microsoft Excel for analysis and reporting.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Attention to detail and data accuracy.

Responsibilities

• Analyze operational data to identify trends, variances, and improvement opportunities.
• Support managed services operational processes and service delivery initiatives.
• Prepare and maintain recurring operational reports and dashboards.
• Collaborate with stakeholders to gather requirements and document needs.
• Assist with root cause analysis and resolution of issues.
• Document workflows, procedures, and improvements.
• Support new processes, tools, and operational enhancements.
• Maintain data accuracy across reporting activities.
• Build productive relationships across business teams.

Skills

Analytical skills

Problem-solving

Excel proficiency

Written communication

Verbal communication

Multi-priority management

Data accuracy

Stakeholder collaboration

Reporting experience

Operational analysis

Education

Bachelor’s degree or 4 years experience

Job description

CDW Technologies, LLC is seeking an IT Service Desk Watch team member to support operational processes, reporting, and service delivery initiatives within the Managed Support organization. You will analyze data, identify trends, and collaborate with stakeholders to drive business outcomes while upholding service excellence.

The role emphasizes strong analytical skills, Excel reporting, and effective communication.