Operations Analyst: Claims & Systems Optimizer

ADP, Inc.; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP, Inc. is seeking an Operations Analyst in Providence, RI to support the Operational team with client setup, system configuration, and claims processing.

You will ensure accuracy, perform quality checks, and respond to inquiries across departments. The role emphasizes detail-oriented analysis, process improvement, and collaboration with Customer Service and Data Analytics to maintain smooth client-related operations.

Qualifications

• High School Diploma or equivalent; Associates or Bachelor's degree preferred.
• Excellent communication and organizational skills.
• Attention to detail and accuracy.
• Prior knowledge of database programs preferred.

Responsibilities

• Record system transactions to account for changes in a client’s general and/or benefit information.
• Quality control checks of all system transactions.
• Serves as a resource regarding processing of client information and transactions.
• Maintain and process client renewal transactions.
• Research and configure system rules based on client benefit modifications and policy changes.
• Propose new rules to enhance the claim processing system for efficiency and accuracy.
• Plan, allocate, and monitor workflow to meet production and inventory standards.
• Oversee processing and adjudication of claims and communicate policies for accuracy.
• Interact with Customer Service to answer claim-related questions.
• Becomes knowledgeable with analytical tools and collaborates on operational reports.
• Ensure quality of various operations tasks including rule updates and data management.
• Assist in evaluation of system releases and pre-release testing.
• Participate in special projects as requested.

Skills

Excellent communication

Organizational skills

Attention to detail

Prior knowledge of database programs

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Job description

ADP, Inc. is seeking an Operations Analyst in Providence, RI to support the Operational team with client setup, system configuration, and claims processing.

You will ensure accuracy, perform quality checks, and respond to inquiries across departments. The role emphasizes detail-oriented analysis, process improvement, and collaboration with Customer Service and Data Analytics to maintain smooth client-related operations.