Operations Analyst

Beemok Hospitality Holdings LLC; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

City Club, operating within Beemok Hospitality Collection, seeks an Operations Analyst to support executive decision-making with reports, dashboards, and analyses across operations, finance, people, and growth initiatives.

You will translate complex data for senior audiences, manage cross-functional projects, and own strategic initiatives from planning to execution. This role requires luxury hospitality experience and strong BI skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in hospitality ops or analytic role.
• Ability to build reports, dashboards, and financial/operational models.
• Advanced Excel and PowerPoint skills.
• Experience with BI tools (Power BI/Tableau).
• Excellent written and verbal communication to senior audiences.
• Direct luxury hospitality operations experience.
• Understanding of hotel P&L, F&B operations, and membership models.

Responsibilities

• Develop and maintain reports, dashboards, and analyses that support executive decision-making across operations, finance, people, and growth initiatives.
• Research market trends, competitive dynamics, operational opportunities, and strategic initiatives to inform planning and investment decisions.
• Translate complex data into clear, actionable formats for senior audiences, including presentations, briefs, and financial models.
• Provide data-driven insights and scenario analysis to support strategic discussions and business cases.
• Manage delegated projects and timelines from planning through completion, ensuring priorities stay on track, stakeholders remain aligned, and deliverables are completed on time.
• Take ownership of strategic and operational initiatives, including scoping, milestone tracking, stakeholder coordination, and status reporting.

Skills

Excel proficiency

PowerPoint

Power BI

Tableau

Data visualization

Strategic analysis

Executive presentation

Hospitality operations

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Power BI

Tableau

Excel

Job description

The Operations Analyst supports strategic and operational priorities across City Club from within the executive leadership. This role builds the analyses, reports, and project infrastructure that City Club leadership needs to make decisions and track execution. The scope is intentionally broad: the work follows wherever City Club priorities lead, spanning operations, people, growth, finance, and club performance. This is not an administrative support role. The Operations Analyst owns deliverables, manages project timelines, produces original analysis, and operates as a functional partner to leaders across City Club. The value of the role is measured by the quality and usefulness of its output and by the capacity it creates in City Club leadership to focus on the decisions that matter most.

JOB DESCRIPTION

Analysis, Reporting, and Decision Support

• Develop and maintain reports, dashboards, and analyses that support executive decision-making across operations, finance, people, and growth initiatives.
• Research market trends, competitive dynamics, operational opportunities, and strategic initiatives to inform planning and investment decisions.
• Translate complex data into clear, actionable formats for senior audiences, including presentations, briefs, and financial models.
• Provide data-driven insights and scenario analysis to support strategic discussions and business cases.

Project Management and Execution

• Manage delegated projects and timelines from planning through completion, ensuring priorities stay on track, stakeholders remain aligned, and deliverables are completed on time.
• Take ownership of strategic and operational initiatives, including scoping, milestone tracking, stakeholder coordination, and status reporting.
• Identify and resolve issues as they arise, applying sound judgment and escalating to leadership when appropriate.
• Partner with leaders and teams across City Club to move cross-functional initiatives forward effectively.

Executive Office Support

• Provide flexible analytical and project support across executive and City Club priorities as business needs evolve.
• Prepare materials for leadership meetings and strategic reviews.
• Maintain confidentiality and exercise discretion in handling sensitive financial, operational, and personnel matters.

QUALIFICATIONS

• Bachelor’s degree required, or equivalent combination of education and directly relevant professional experience.
• Three or more years of experience in hospitality operations, hotel management, food and beverage management, or an analytical role within a hospitality or service-driven organization.
• Demonstrated ability to build reports, dashboards, and financial or operational models that translate complexity into clarity.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Experience with business intelligence or data visualization platforms (Power BI, Tableau, or comparable) strongly preferred.
• Exceptional written and verbal communication skills, with the ability to synthesize and present information to senior audiences.
• Direct experience in luxury hospitality operations required.
• Understanding of hotel P&L structures, F&B operations, membership models, and property-level performance metrics expected.

PHYSICAL CAPABILITIES

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to communicate clearly in person, by phone, and in writing.
• Ability to move between BHC properties and office locations as needed.
• Occasional lifting or carrying of materials, binders, or office supplies up to 15 pounds.
• Ability to read, review, and process financial documents, reports, and digital data with sustained concentration and accuracy.
• Ability to work occasional extended hours to support leadership meetings, strategic reviews, and operational reporting deadlines.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer.Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you. Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.