Membership Manager

Beemok Hospitality Holdings LLC; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Beemok Hospitality Collection (BHC) is seeking a Membership Manager to lead the long-term success of our club’s membership program. You will execute strategy, identify prospects, and cultivate relationships with influential individuals and communities to build a membership reflecting our vision and culture.

The ideal candidate will leverage a strong network, social intelligence, and a genuine passion for hospitality to create a highly exclusive and meaningful member experience.

Qualifications

• Five years of membership sales or luxury hospitality relationship experience.
• Strong business acumen with ability to meet membership/revenue targets.
• Proven ability to develop business through personal relationships.
• Excellent communication, presentation, interpersonal and relationship-building skills.
• Discretion and sound judgment with confidential information.
• Understanding of private club operations, governance and member expectations preferred.
• Genuine passion for hospitality, culture, community and exceptional experiences.

Responsibilities

• Identify, cultivate and convert prospective members.
• Build trusted relationships with prospective members through personalized engagement.
• Develop referral networks and strategic relationships aligned with club positioning.
• Manage prospect pipeline and interactions across social networks and communities.
• Partner with Operations, F&B, Marketing, Events and leadership to create member experiences.
• Provide leadership with regular reporting on membership pipeline and trends.

Skills

Membership sales

Relationship management

Communication skills

Discretion

Private club operations

Hospitality passion

Governance understanding

Job description

The Membership Manager will play a crucial role in the long-term success of the club. This individual will execute the membership strategy, identify and cultivate prospective members, establish relationships with influential individuals and communities, and ultimately create a membership that reflects the club’s vision, values, and desired culture. The ideal candidate possesses a strong network, natural social intelligence, and an authentic passion for hospitality and community. They understand that the most successful private clubs are defined not simply by what they offer, but by who is in the room.

Relationship Development & Membership Acquisition

Assist in identifying, introducing, cultivating, and converting prospective members. Build trusted relationships with prospective members through highly personalized, discreet, and sophisticated engagement. Leverage an established network across relevant industries and communities to introduce the club to individuals who will contribute meaningfully to its culture. Develop referral networks and strategic relationships with individuals, organizations, brands, and communities aligned with the club’s positioning. Maintain a highly personalized approach to prospect management rather than relying solely on transactional sales techniques. Convert prospects into committed members while ensuring the experience reflects the exclusivity and sophistication of the club.

Member Experience & Community

Serve as a primary point of contact for prospective and founding members throughout the pre-opening journey. Collaborate with Operations, Food & Beverage, Marketing, Events, and leadership to create meaningful opportunities for prospective members to experience the club. Develop relationships with members and actively support the evolution of the club’s community. Identify opportunities to connect members with one another in ways that create genuine value and strengthen the overall membership experience. Build relationships with tastemakers, influencers, entrepreneurs, creatives, executives, and other individuals who can contribute to the club’s reputation and community. Maintain the highest standards of discretion, confidentiality, professionalism, and personal presentation. Protect the integrity and reputation of the club in every member and prospect interaction.

Leadership & Administration

Provide leadership with regular reporting on membership pipeline, prospect engagement, conversions, market intelligence, and membership trends. Partner with Operations to ensure promises made during the membership process translate into an exceptional member experience. Participate in the development of membership policies, standards, onboarding practices, and ongoing engagement strategies.

QUALIFICATIONS

• Minimum of five years of experience in membership sales, luxury hospitality sales, or relationship management in a private club, luxury hotel, or comparable membership-based organization.
• Strong business acumen and comfort working toward measurable membership and revenue objectives.
• Proven ability to develop business through personal relationships rather than transactional sales alone.
• Exceptional communication, presentation, interpersonal, and relationship-building skills.
• Demonstrated discretion and sound judgment when dealing with confidential or sensitive information.
• Understanding of private club operations, governance, and member expectations preferred.
• Genuine passion for hospitality, culture, community, and creating exceptional experiences.

PHYSICAL CAPABILITIES

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Prolonged periods of sitting at a desk and working on a computer during planning, reporting, and administrative work. Extended periods standing and walking throughout the club during service, events, and operational walkthroughs. Ability to move between multiple levels and areas of the club throughout the workday. Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours during events and peak periods. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

_____________________________________________________________________________

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.

We’d love to hear from you. Share your experience, and if your skills align with our opportunities, a member of our recruitment team will be in touch.