Transport Coordinator

The Charleston Place; Charleston, Northern (SC, KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Beemok Hospitality Collection seeks a Transport Coordinator to lead a team of executive chauffeurs, ensuring safe, efficient guest transportation and daily reporting. Responsibilities include reservations, valet coordination, and liaison with departments to meet Forbes and LQA expectations.

You will maintain high service standards, delegate driver assignments, and monitor safety policies while supporting the transportation manager.

Qualifications

• Experience delivering high levels of guest service in a hospitality setting.
• Strong written and verbal communication skills.
• Ability to multitask and stay organized under pressure.
• Knowledge of front and back of house operations is a plus.
• Familiarity with property management software is beneficial.

Responsibilities

• Lead a team of executive chauffeurs and colleagues to ensure safe, efficient service.
• Audit reservations, process paperwork, and resolve payments.
• Complete same-day and future reservations via email, website, or phone.
• Maintain valet organization, bellperson communication, and daily postings.
• Communicate with front desk and department managers; report incidents promptly.
• Ensure adherence to safety guidelines and hotel policies.

Skills

Customer service

Communication

Multitasking

Team player

Attention to detail

Education

Tools

Microsoft Office

Alice

Limo Anywhere

Job description

The Transport Coordinator will help lead a team of executive chauffeurs and colleagues in an efficient, safe, and productive manner. Among other duties, this position is responsible for daily transportation reporting, implementing business objectives, valet organization and posting, bellperson communication and direction, as well as maintaining department standards and objectives related to Forbes and LQA standards. This person will additionally be responsible for ensuring adherence to safety guidelines, delegating work assignments to drivers, ensuring guest satisfaction, and managing information.

DUTIES & RESPONSIBILITIES

• Ensuring team is well informed and aware of daily events, rides, hotel updates, etc.
• Audit reservations, process paperwork, complete charges and resolve any outstanding payments.
• Complete reservations for same day and future requests via email, website and/or telephone.
• Valet organization and daily postings.
• Bellman direction and daily schedule maintenance.
• Maintain efficient email communication within department and company.
• Provides support to transportation department and department manager as needed.
• Responsible for reporting all reservation information to department manager.
• Responsible for reporting colleague information to department manager.
• Critical thinking to ensure best solutions achieved when conflicts in reservations arise.
• Responsible for reporting any incidents / accidents / breakdowns immediately to People and Culture, Security and Manager on Duty.
• Responsible for processing any relevant administration with outside parties in the event of an accident.
• Ensure that the hotel’s health, safety, and hygiene policy is followed.
• Enforces all hotel policies including uniforms.
• Immediately report any equipment issues to department manager.
• Maintain a work friendly atmosphere and a team environment.
• Keep vehicle staging area clean and professional.
• Maintain a high level of communication and service for all guests and clients.
• Anticipate guest needs and resolve guest issues proactively or in a timely manner.

Supportive Functions

• Ensures that daily accounting reports are on time and accurate.
• Assists with front office as needed-Valet, Luggage, lobby.
• Maintains front of house presence for guest arrival and departure.
• Greets guests entering and exiting the building and provide assistance when possible.
• Recognizes where the team and individual performers need to improve and trains and coaches.
• Ensures all team members have been trained in safety and loss prevention procedures.

REQUIRED SKILLS & EXPERIENCE

• Knowledge of computer programs utilized in property management (Microsoft Office, Alice, and Limo Anywhere)
• Working knowledge of general business practices including accounting, human resources, and customer service.
• Strong customer service skills, guest relationship experience.
• Knowledge of front and back of house operations
• Fluent and professional communication both written and verbal
• Works well under pressure, multitasking, and team player
• Extreme attention to detail in all areas, organizational skills, and thinks strategically.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while entering data
• Must be able to lift equipment, supplies, etc. of at least 50 pounds.
• Position may require flexibility to align with purchasing and receiving schedules
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters.

Join us and discover where your journey at BHC can take you. Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.