Operations Analyst

Jobtailor; South Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in South Carolina seeks an Office Administrator to organize KPI data, map processes, and apply analytics to decision-making. The role focuses on supporting scheduling, incentives, and customer experience while ensuring compliance and efficiency.

You will collaborate with management and teams to elevate reporting and maintain policy awareness. The ideal candidate has a High School Diploma or GED, 3–5 years in office administration, and strong problem solving, communication, and

Qualifications

• Must have strong analytical and research skills.
• Excellent verbal and written communication.
• Ability to work full-time, with occasional early or evening hours for events.
• Attention to detail and ability to handle multiple tasks.

Responsibilities

• Identify and arrange KPI data for organized, translatable formats.
• Develop and maintain process maps for organizational functions.
• Use analytics to support decisions, including scheduling and incentives.
• Communicate with Management and Team Members to optimize expenses and customer experience.
• Lead meetings and provide trend analysis to Managers.
• Recommend solutions to improve processes, productivity, and efficiencies.
• Collaborate to evolve reporting and insights.
• Identify risks related to quality, compliance, or system limitations and elevate observations.
• Maintain awareness of company policies and applicable laws and provide guidance.

Skills

KPI Analysis

Process Mapping

Analytics for Decision Making

MS Office Proficiency

Communication

Attention to Detail

Confidentiality

Problem Solving

Team Collaboration

Education

High School Diploma

GED Diploma

Tools

MS Office

Job description

• Identify and arrange Key Performance Indicator data in an organized and translatable format
• Develop and maintain process maps for processes/functions within the organization
• Utilize analytics to support decision making, including employee scheduling and incentive rewards
• Communicate with Management and Team Members to minimize expense and maximize customer experience
• Facilitate meetings and provide trend analysis to Managers
• Utilize analytics to recommend solutions and improve processes, FTE productivity, and overall efficiencies
• Collaborate with peer groups to evolve reporting
• Identify and elevate analytical observations that pose risks to business areas, including quality, compliance, agent mishandling, and system limitations
• Maintain awareness of company policies, procedures, federal and state laws, and provide compliance guidance to employees
• Monitor competitive activity and trends and formulate competitive solutions
• Foster a high-energy, high-performing team culture with exemplary customer service standards

Requirements

• High School / GED Diploma
• Three to five (3-5) years’ experience in office administration
• Superior problem solving and research skills
• Excellent verbal and written skills
• Ability to work full time hours and occasionally arrive early or stay during evening hours to support an internal or external event
• Attention to detail, good judgment, flexibility in handling multiple tasks
• Ability to maintain confidentiality and sensitive information
• Proficient in basic MS Office applications
• Energetic and eager to tackle new projects and ideas
• Previous experience in a production environment preferred

Core Competencies

Demonstrates strong analytical skills to identify and arrange Key Performance Indicator data, develop process maps, and utilize analytics for decision-making. Maintains compliance with company policies and federal laws while fostering a high-performing team culture focused on customer service.

Highest-signal resume keywords

• Key Performance Indicator Analysis
• Process Mapping
• Analytical Problem Solving
• MS Office Proficiency
• Compliance Guidance

ATS Optimization Keywords

Hard Skills

• Data Organization
• Trend Analysis
• Employee Scheduling
• Process Improvement
• FTE Productivity
• Reporting Evolution
• Risk Identification
• Quality Compliance
• Agent Mishandling
• System Limitations

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication
• Attention to Detail
• Good Judgment
• Flexibility

Certifications & Qualifications

• High School Diploma
• GED Diploma

Industry Keywords

• Office Administration
• Production Environment
• Customer Experience
• Team Culture
• Competitive Activity