Operations Analyst

Halohomewatch; Naples (FL); On-site; USD 37,440 - 47,840; Full time

Job summary

Halohomewatch in Naples, FL is seeking an Operations Analyst to manage daily operational tasks, including handling communications and scheduling vendor appointments. The ideal candidate has strong organizational skills and a Bachelor’s degree in a relevant field.

This full-time position requires excellent time management, proficiency in MS Office, and the ability to establish relationships with clients and staff. The pay range is $37,440 – $47,840.

Qualifications

• Detail oriented with strong organizational and leadership skills.
• Highly motivated team player open to new challenges.
• Proficient with MS Office Suite.

Responsibilities

• Manage inbound/outbound phone calls, emails, and text messages.
• Schedule and coordinate vendor appointments.
• Record daily billing activities to ensure accuracy.

Skills

Detail oriented with strong organizational skills

Strong interpersonal and communication skills

Excellent time management and multitasking

Leadership skills

Proficient with MS Office Suite

Education

Bachelor’s degree in business administration or related field

Tools

Jobber

Discord

Job description

Operations Analyst – Halo Home Watch

Location: 12250 Tamiami Trail E, Naples, FL 34113

Country & Language: United States, English

Relocation: No relocation assistance

Job Type: Full‑time

Pay Range: $37,440.00 – $47,840.00

Hours: Monday through Friday, 8:00 am – 5:00 pm

Overview

You will be responsible for daily operational tasks, including handling inbound/outbound calls, scheduling vendor appointments, managing projects, and supporting the management team to maximize efficiency for Halo Home Watch and Halo Home Management.

Essential Duties and Responsibilities

• Manage inbound/outbound phone calls, emails, and text messages from stakeholders.
• Input, track and act on client and guest requests in technology platforms in a timely manner.
• Maintain client information across platforms.
• Schedule and coordinate vendor appointments and manage projects.
• Record daily billing activities to ensure accuracy and completeness.
• Assist in creating the weekly schedule and new customer onboarding process.
• Support development of policies, procedures, training programs, and work tools.
• Track inventory and supply orders.
• Establish credible professional relationships with clients, vendors, and staff.
• Execute other ad‑hoc projects as required.

Required Skills and Abilities

• Detail oriented with strong organizational and leadership skills.
• Highly motivated team player open to new challenges and receptive to feedback.
• Strong interpersonal, verbal, and written communication and presentation skills.
• Excellent time management and multitasking to meet deadlines.
• Proficient with MS Office Suite.
• Bachelor’s degree in business administration, operations management, or a related field.

Preferred (not required)

• 2+ years of experience in operations management.
• Experience with Jobber.
• Experience with Discord.
• Experience with customer service.

Contact Information

[phone]