Operations Analyst

Openwork; Flowery Branch (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Vision and dental benefits

Office-based work environment

Cross-functional exposure

Job summary

Openwork is seeking a detail-oriented Operations Analyst in Flowery Branch, GA to coordinate domestic and international shipping, manage freight claims, and support ERP-based operations. You will prepare shipping docs, resolve discrepancies, and help drive efficiency across logistics workflows.

The role relies on Excel proficiency and ERP systems experience, with an office-based environment and collaborative cross-functional exposure. Occasional warehouse visits are possible.

Qualifications

• Associate degree or equivalent experience in business/supply chain.
• 3–5 years in logistics, shipping, or supply chain operations.
• Experience with freight invoicing, billing and claims; Excel & ERP familiarity.

Responsibilities

• Coordinate outbound shipments via parcel, LTL, FTL, and international carriers.
• Prepare bills of lading, commercial invoices, and export documents.
• Resolve shipping discrepancies and track transportation issues.
• Manage freight damage/claims investigations and settlements.
• Process freight invoices and correct billing with carriers/Finance.
• Maintain ERP and transportation records and generate KPI reports.
• Support audits, inventory reconciliation, and cost-efficiency initiatives.

Skills

Shipping coordination

Freight claims handling

Transportation billing

ERP systems

Microsoft Excel

Data accuracy

Education

Associate degree in Business/Supply Chain/Logistics

Tools

Microsoft Dynamics 365

Job description

Openwork is currently engaged in a search to find a detail-oriented Operations Analyst in Flowery Branch, GA. In this dynamic and collaborative role, you will coordinate domestic and international shipping, manage freight claims and transportation billing, support customs duty drawback processing, and help maintain accurate and efficient supply chain operations.

IN AN OPERATIONS ANALYST JOB YOU'LL BE RESPONSIBLE FOR:

• Coordinate outbound shipments through parcel, LTL, FTL, and international carriers, including scheduling pickups and monitoring delivery status.
• Prepare and maintain bills of lading, commercial invoices, export documentation, and accurate shipment records.
• Resolve shipping discrepancies, delays, and transportation issues with carriers and customers.
• Manage freight damage and loss claims, including investigations, documentation, carrier communication, and settlement tracking.
• Process and verify freight invoices, identify billing discrepancies, and coordinate corrections with carriers and Finance.
• Maintain accurate ERP and transportation system records and prepare operational reports and KPI metrics.
• Support audits, inventory reconciliation, process improvement, and transportation cost-efficiency initiatives.

WHAT YOU'LL NEED:

• Associate degree in Business, Supply Chain, Logistics, or related field preferred; equivalent experience considered.
• 3-5 years of experience in logistics, transportation, shipping, freight claims, or supply chain operations.
• Experience with freight invoicing, transportation billing, and freight claims.
• Proficiency with Microsoft Office, particularly Excel; ERP experience such as Microsoft Dynamics 365 preferred.

PERKS:

• Healthcare, vision and dental benefits
• Professional, office-based work environment
• Cross-functional exposure to logistics, transportation, finance, and supply chain operations
• Opportunity to contribute to process improvement and operational efficiency
• Collaborative team environment with opportunities for professional growth

Additional Information:

Primarily office-based with occasional warehouse visits. Must be able to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds.

About Openwork:

Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we've held a footing in for 50+ years. We believe there's more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses and Aerospace Solutions. Looking for your dream job or hire? Visit www.openwork.com to say hello and start building your future, together.

EOE