Operations Analyst

hyperiongrp; City of Rochester (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Howden is seeking an Operations Analyst in New York with a hybrid schedule. The role supports the Private Capital broking teams through the policy lifecycle and assists with surplus lines compliance filing preparation, coordinating with brokers and cross-functional teams to ensure best practices and SL filings are met.

The Operations Analyst will review forms, reconcile financials, prepare filings, and monitor regulatory changes while engaging with clients, insurers, and brokers to ensure file

Qualifications

• Bachelor's Degree or relevant experience.
• 1-5 years' experience in a related field preferred.
• Excellent attention to detail.
• Ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Ability to effectively collaborate and communicate with all levels of an organization.

Responsibilities

• Provide support to brokers, operations, finance, legal, and compliance teams throughout policy lifecycle.
• Apply knowledge of insurance rules and regulations in each state and insurance products Howden Private Capital offers, as well as general insurance best practices to review and validate policy information.
• Complete carrier and state surplus lines forms, applying policy information, checking for accuracy, and returning completed form to clients, Howden brokers, or insurers/MGAs, as applicable.
• Collaborate with broking teams to compile and organize relevant surplus lines filing documentation for each policy.
• Reconcile financial information on policies, including premiums, taxes, and fees, to ensure accuracy prior to filing.
• Prepare and submit surplus lines filings with state surplus lines authorities in accordance with applicable regulatory deadlines and requirements.
• Monitor changes in state surplus lines filing requirements and update internal processes accordingly.
• Follow up with clients and insurers to satisfy policy conditions during post-bind, closing, and post-closing processes to ensure file completeness. Proactively chase for documents ahead of due dates.
• Review and negotiate client NDAs.
• Draft and distribute NDA Joinder Agreements to insurers, and Non Reliance Letters (NRL's) to Due Diligence providers, summarizing and consolidating proposed changes, and collaborating with brokers for review.
• Ensure data accuracy, including adhering to QA requirements validating accuracy of systems entries, and keeping files up to date when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Develop an understanding of internal standards as well as regulatory requirements to adhere to compliance requirements.
• Respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties and projects as assigned.

Skills

Attention to detail

Multi-tasking

Communication

MS Office

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

Visio

Outlook

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

What is the role?

We are seeking an Operations Analyst in New York with a hybrid work schedule.

ROLE SUMMARY

The Operations Analyst supports the Private Capital broking teams throughout the policy lifecycle and also assists with surplus lines compliance filing preparation. As a member of the Private Capital Operations team, the candidate coordinates with brokers and various cross-functional departments to ensure all best practices are followed, and service-level agreements are met according to internal standards. The analyst works with broking teams to compile relevant surplus lines filing documentation, reconcile financial information on policies, including premiums, taxes, and fees, and prepare information for filing with state surplus lines authorities. This role will be based in our New York City office (on-site with some opportunity for remote work

What will you be doing?

KEY RESPONSIBILITES

• Provide support to brokers, operations, finance, legal, and compliance teams throughout policy lifecycle.
• Apply knowledge of the insurance rules and regulations in each state and insurance products Howden Private Capital offers, as well as general insurance best practices to review and validate policy information.
• Complete carrier and state surplus lines forms, applying policy information, checking for accuracy, and returning completed form to clients, Howden brokers, or insurers/MGAs, as applicable.
• Collaborate with broking teams to compile and organize relevant surplus lines filing documentation for each policy.
• Reconcile financial information on policies, including premiums, taxes, and fees, to ensure accuracy prior to filing.
• Prepare and submit surplus lines filings with state surplus lines authorities in accordance with applicable regulatory deadlines and requirements.
• Monitor changes in state surplus lines filing requirements and update internal processes accordingly.
• Follow up with clients and insurers to satisfy policy conditions during post-bind, closing, and post-closing processes to ensure file completeness. Proactively chase for documents ahead of due dates.
• Review and negotiate client Non-Disclosure Agreements (NDAs).
• Draft and distribute NDA Joinder Agreements to insurers, and Non Reliance
  Letters (NRL's) to Due Diligence providers, summarizing and consolidating proposed changes, and collaborating with brokers for review.
• Ensure data accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries, and keeping files up to date when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Develop an understanding of internal standards as well as regulatory requirements to adhere to compliance requirements.
• Respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties and projects as assigned.

What are we looking for?

Qualifications:

• 1-5 years' experience. Experience in a related field preferred.
• General understanding of insurance and surplus lines rules and requirements preferred.
• Bachelor's Degree or relevant experience.
• Excellent attention to detail.
• Ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Ability to effectively collaborate and communicate with all levels of an organization.
• Proficient Microsoft Office skills including Word, Excel, PowerPoint, Visio, and Outlook.

What You Will Gain

This role offers direct exposure to transaction workflows and broker activity, with th