Operations Analyst

3416US00 Howden US Services LLC; City of Rochester (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off and parental le

Life and Disability insurance

Job summary

Howden US Services LLC seeks an Operations Analyst in New York with a hybrid work schedule. You will support private capital broking teams through the policy lifecycle and assist with surplus lines compliance filing. Coordinate with brokers and cross-functional teams to ensure best practices and SL filings are met.

The role offers exposure to transaction workflows, broker activity, and onboarding within a growing platform, with a base salary and discretionary bonus potential.

Qualifications

• 1-5 years of experience in related roles.
• General understanding of insurance and surplus lines rules.
• Strong attention to detail and accuracy.
• Ability to prioritize, multi-task, and meet deadlines.

Responsibilities

• Provide support to brokers, operations, finance, legal and compliance teams throughout the policy lifecycle.
• Apply knowledge of state insurance rules and surplus lines products to review policy data.
• Complete carriers and state surplus lines forms with accurate information.
• Collaborate with broking teams to organize surplus lines filing documentation.
• Reconcile premiums, taxes and fees to ensure accuracy before filing.
• Prepare and submit surplus lines filings by regulatory deadlines.
• Monitor changes in filing requirements and update internal processes.
• Follow up with clients and insurers to satisfy policy conditions post-bind and post-closing.

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

We are seeking an Operations Analyst in New York with a hybrid work schedule.

ROLE SUMMARY

The Operations Analyst supports the Private Capital broking teams throughout the policy lifecycle and also assists with surplus lines compliance filing preparation. As a member of the Private Capital Operations team, the candidate coordinates with brokers and various cross-functional departments to ensure all best practices are followed, and service-level agreements are met according to internal standards. The analyst works with broking teams to compile relevant surplus lines filing documentation, reconcile financial information on policies, including premiums, taxes, and fees, and prepare information for filing with state surplus lines authorities. This role will be based in our New York City office (on-site with some opportunity for remote work

What will you be doing? KEY RESPONSIBILITES

• Provide support to brokers, operations, finance, legal, and compliance teams throughout policy lifecycle.
• Apply knowledge of the insurance rules and regulations in each state and insurance products Howden Private Capital offers, as well as general insurance best practices to review and validate policy information.
• Complete carrier and state surplus lines forms, applying policy information, checking for accuracy, and returning completed form to clients, Howden brokers, or insurers/MGAs, as applicable.
• Collaborate with broking teams to compile and organize relevant surplus lines filing documentation for each policy.
• Reconcile financial information on policies, including premiums, taxes, and fees, to ensure accuracy prior to filing.
• Prepare and submit surplus lines filings with state surplus lines authorities in accordance with applicable regulatory deadlines and requirements.
• Monitor changes in state surplus lines filing requirements and update internal processes accordingly.
• Follow up with clients and insurers to satisfy policy conditions during post-bind, closing, and post-closing processes to ensure file completeness. Proactively chase for documents ahead of due dates.
• Review and negotiate client Non-Disclosure Agreements (NDAs).
• Draft and distribute NDA Joinder Agreements to insurers, and Non Reliance Letters (NRL's) to Due Diligence providers, summarizing and consolidating proposed changes, and collaborating with brokers for review.
• Ensure data accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries, and keeping files up to date when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Develop an understanding of internal standards as well as regulatory requirements to adhere to compliance requirements.
• Respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties and projects as assigned.

What are we looking for? Qualifications

• 1-5 years' experience. Experience in a related field preferred.
• General understanding of insurance and surplus lines rules and requirements preferred.
• Bachelor's Degree or relevant experience.
• Excellent attention to detail.
• Ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Ability to effectively collaborate and communicate with all levels of an organization.
• Proficient Microsoft Office skills including Word, Excel, PowerPoint, Visio, and Outlook.

What You Will Gain

This role offers direct exposure to transaction workflows and broker activity, with the opportunity to build expertise in broking operations, client onboarding, surplus lines compliance and deal execution within a rapidly growing platform.

Compensation and Benefits

The expected base salary range for this role is $70,00 - $85,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.