Operations Analyst

Starrcompanies; City of Rochester (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Starr Insurance Companies in Rochester, NY is seeking an Operations Analyst to support loss-sensitive insurance programs, including Workers Compensation, General Liability, and Commercial Auto. You will calculate and reconcile premium and claim-related transactions, and assist brokers and insureds.

The role requires strong analytical and communication skills, detail orientation, and experience with invoicing and MS Excel. A Bachelor's degree is preferred; insurance industry experience is a plus.

Qualifications

• Bachelor's degree preferred or equivalent experience in related field.
• Strong analytical skills to interpret complex data and identify process improvements.
• Excellent communication and interpersonal skills to collaborate with stakeholders.

Responsibilities

• Calculate and process premium adjustments, deductible billings, and program reconciliations.
• Prepare and issue invoices for premium adjustments and deductible recoveries.
• Record and reconcile cash transactions related to claims activity and premium adjustments.
• Follow up on collections for deductible recoverable amounts.
• Maintain accurate records within company systems and reporting tools.
• Communicate with insureds and brokers regarding inquiries and renewals.
• Provide problem-solving support to team members, underwriters, insureds and brokers.
• Investigate variances and coordinate with brokers and insured partners on necessary actions.

Skills

Analytical skills

Communication

Insurance industry experience

Data interpretation

Education

Bachelor's degree

Tools

MS Excel

MS Office

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Overview

We are seeking an organized, detailed-oriented and analytical Operations Analyst to support the administration of loss-sensitive insurance programs, including Workers Compensation, General Liability, and Commercial Auto. This role is responsible for ensuring the accurate calculation and reconciliation of premium and claim-related transactions, deductible recoveries, and program adjustments while delivering exceptional service to insureds, brokers, and internal stakeholders.

Essential Job Functions

• Calculate and process premium adjustments, deductible billings, and program reconciliations in accordance with policy terms and company guidelines.
• Prepare and issue invoices for premium adjustments and deductible recoveries.
• Record and reconcile and monitor cash transactions related to claims activity and premium adjustments to keep receivable balances within the established targets.
• Follow up on collections for deductible recoverable amounts.
• Maintain accurate records and documentation within company systems and reporting tools.
• Communicate effectively with insured and brokers regarding inquiries, assisting with insurance renewals in collaboration with internal teams.
• Provide problem-solving support and technical assistance to team members, underwriters, insureds and brokers.
• Research and resolve variances/discrepancies, collaborating with brokers and insured partners to confirm necessary actions in accordance organizational serving goals.

Job Requirements

• Excellent communication and interpersonal skills to collaborate with diverse internal and external stakeholders.
• Strong analytical skills with the ability to interpret complex data and identify areas for process improvement.
• Experience in the insurance industry, particularly in claims and program adjustments is a plus.
• Bachelor's degree preferred or equivalent experience in related field.
• Proficient in financial record-keeping and invoicing processes, with a keen attention to detail and proficiency in Microsoft Office Suite with a strong background in excel.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $70,000-$85,000

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.