Underwriting Services Technician

Starr Insurance Companies; Philadelphia (Philadelphia County); On-site; USD 60,000 - 70,000; Full time

Job summary

Starr Insurance Companies is seeking an Underwriting Services Technician to support underwriting and operations, handling submissions, policy and loss run requests, and premium bookings. The role requires precise communication and multi-step task ownership.

Responsibilities include processing submissions, advising on endorsements, and assisting with month-end close. A Bachelor’s degree is preferred; insurance knowledge and MS Word/Excel proficiency are valued.

Qualifications

• Minimum Bachelor’s degree preferred.
• Strong written and verbal communication.
• Meticulous attention to detail and accuracy.
• Ownership and follow-through on multi-step tasks.
• Ability to work efficiently in a team.
• Experience with data entry in insurance/financial services environments a plus.
• Customer service experience in insurance/financial services a plus.
• P&C insurance industry experience preferred but not required.

Responsibilities

• Assist with reservation and clearance of new and renewal submissions.
• Assist with timely responses to policy and loss run requests.
• Respond to questions and troubleshoot submission entry and premium bookings.
• Assist quality reviews of binders and invoices.
• Log endorsements for record-keeping.
• Submit and pay business invoices.
• Support Month End Close and ad hoc booking efforts.
• Handle urgent tickets and hotline calls per guidelines.
• Perform other related work as assigned by management.

Skills

Robust communication

Meticulous attention to detail

Ownership & follow-through

Teamwork & agility

MS Word

Excel

Data entry

Customer service

Education

Bachelor's degree preferred

Tools

MS Word

Excel

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Overview

The Underwriting Services Technician is responsible for providing underwriting related services to the Underwriting and Operations teams. This person will work with Starr employees and external partners to ensure prompt response and resolution to various types of requests and calls.

Key Responsibilities

• Assisting with the reservation and clearance of new and renewal submissions in accordance with established procedures and quality metrics.
• Assisting with the timely response to policy and loss run requests according to Starr Claims guidelines.
• Responding to questions and troubleshooting issues to ensure timely and accurate submission entry and premium bookings.
• Assisting with quality reviews of manually issued binders and invoices.
• Logging receipt of requests for endorsement of policies for record keeping purposes
• Completing submission and payment of business invoices.
• Assisting the primary Booking team with timely completion of Month End Close or other ad hoc booking efforts.
• Fielding miscellaneous urgent tickets and hotline calls per guidelines, directing them to the appropriate individual or department.
• Performing other related work as assigned by management.

Skills and Experience Required

• Minimum Bachelor’s degree preferred.
• Robust communication skills through email, messaging, calls and meetings.
• Meticulous attention to detail.
• Ownership and follow-through for multi-step tasks.
• Ability to operate with agility and efficiency in a team-based environment.
• Proficiency with MS Word and Excel a plus.
• Experience in data entry in an insurance, financial services, retail or related business processing environment a plus.
• Experience in customer service in insurance, financial services, retail or related business processing environment a plus.
• Property and Casualty insurance industry experience is preferred, but not required.
• Knowledge of insurance industry, products and operating environments preferred, but not required.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $60,000 - 70,000.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.