Operations Analyst

Randstad Enterprise; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A staffing and services company is seeking a bilingual (Spanish or Portuguese) Operations Analyst for a 6-month assignment in Chicago. The role involves supporting project-focused initiatives and business operations. Candidates should possess advanced Excel skills and experience in document generation and mail merges, with priority given to those with strong DocuSign knowledge. The position requires collaboration in a team-oriented environment, handling HR processes, and addressing associate inquiries.

Qualifications

• Bilingual in Spanish or Portuguese, preferred for effective communication.
• Advanced proficiency in Excel, including formulas and VLOOKUPs.
• Experience with document generation and mail merges.

Responsibilities

• Support project-based initiatives and business-as-usual operations.
• Assist with document generation, tracking, and administrative tasks.
• Handle inbound calls and web chats to answer associate inquiries.

Skills

Bilingual (Spanish or Portuguese)

Advanced proficiency in Excel

Mail merges and document generation

Creating and managing DocuSign templates

HR operations background

Strong collaboration skills

Job description

Overview

Seeking a bilingual (Spanish or Portuguese) Operations Analyst for a 6 month long assignment.

The team is seeking resources who can support either a project-based initiative or business-as-usual (BAU) operations. Candidates may align to one of two skill sets, with a preference for the project-focused profile.

Responsibilities

• Advanced proficiency in Excel, including formulas and VLOOKUPs.
• Strong experience with mail merges and document generation, including preparation and testing.
• Experience creating and managing DocuSign templates, uploading documents, tracking status, sending to associates, and downloading executed documents.
• Ability to assist with processing and administrative support related to project changes.

Alternate Skill Set – BAU / HR Operations Support

• Background in HR operations, call center, or customer service environments.
• Experience supporting associates by explaining HR processes and policies.
• Comfortable handling inbound calls and web chats to address associate inquiries.
• Strong collaboration skills and ability to work as part of a larger, team-oriented environment (approximately 14 team members).

While candidates may fit either profile, priority will be given to individuals with strong document generation, mail merge, and DocuSign experience, as this skill set is currently a gap on the team.