Operations Analyst

CLEAResult; Austin (TX); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid vacation

Paid time off

Volunteer time off

Recognition program

Employee assistance program

Training courses

Job summary

CLEAResult is seeking an Operations Analyst to support a large client program, ensuring smooth delivery and adherence to guidelines. The role covers data management, reporting, team coordination, and process improvement, with internal and client-facing communication as needed.

Ideal candidates have a Bachelor’s degree, strong communication skills, and advanced MS Office proficiency. The role offers competitive compensation and benefits within the United States energy efficiency space.

Qualifications

• Bachelor’s degree in a relevant discipline preferred.
• Strong written and verbal communication skills.
• Strong analytical skills and proficiency with reporting tools.
• Strong attention to detail and the ability to manage multiple priorities.
• Advanced knowledge of MS Office products with Excel, Outlook, Word & PowerPoint, plus Adobe Acrobat.
• Advanced mathematical skills with formulas, pivot charts, and graphs.

Responsibilities

• Schedule and track projects for Technicians, Auditors, Account Managers, Energy Advisors, and Program staff.
• Track, verify, and maintain program paperwork and correspondence for completeness and accuracy.
• Provide organized program documentation across repositories.
• Produce project and program level reporting with professional presentation.
• Conduct research when applicable and manage program data for complex analysis.
• Create and update Excel files for tracking, analysis, and documentation.
• Prepare rebate estimates based on assessment data for clients and trade allies.
• Assist with scheduling onsite inspections and internal meetings.
• Export pre-designed reports to support program metrics and operational tracking.

Skills

Communication skills

Analytical skills

Attention to detail

Multi-priority management

Data analysis

Excel formulas

System SME knowledge

Education

Bachelor's degree in a relevant discipline

PMP or project management certification

Tools

Excel

Outlook

Word

PowerPoint

Adobe Acrobat

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description Overview

We are seeking a high-performing Operations Analyst to support a large, complex client program to ensure smooth delivery of projects and programs, both internally and externally, while adhering to program, practice, and operations guidelines. Operations support staff roles often encompass multiple areas including data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the program level to supporting broader functions or organizational initiatives. These roles tend to be more internal-facing than client-facing; however, Operations Analysts will often have direct communication with customers, clients, and trade allies.

Key Responsibilities

• Schedule and track projects for Technicians, Auditors, Account Managers, Energy Advisors, and Program/Operations staff
• Track, verify, and maintain program paperwork, files, project documentation, and correspondence to ensure completeness and accuracy
• Provide consistent organization of program/project documentation across various repositories
• Project processing
• Program coordination
• Produce project and program level reporting while ensuring compliance with terms of contract, relevance of content, and professional presentation.
• Conduct research when applicable
• Manage program data and conduct complex analysis
• Perform data entry, gather and track program data, and ensure overall data quality
• Determine property eligibility for program participation using code enforcement data, property appraisal records, and other available data sources
• Review property unit directories and convert them into organized, legible Excel documents
• Create and update Excel files used for tracking, analysis, and program documentation
• Prepare rebate estimates based on assessment data for client and trade allies
• Assist with scheduling onsite inspections and internal meetings
• Export pre-designed reports to support program metrics and operational tracking
• Support staff meetings and provide general program coordination and administrative support
• Assist with special projects and process improvement initiatives as assigned
• Communicate with various teams to complete project tasks, as needed

Qualifications

• Bachelor’s degree in a relevant discipline preferred (or equivalent practical experience).
• Strong written and verbal communication skills.
• Strong analytical skills and proficiency with reporting tools.
• Strong attention to detail and the ability to manage multiple priorities
• Advanced knowledge of full suite of MS Office products with an emphasis on Excel, Outlook, Word, & PowerPoint, as well as Adobe Acrobat, as tools to effectively manage work, and report on programs to peers, superiors, and clients
• Advanced mathematical skills, with ability to create complex formulas, calculations, pivot charts, & graphs (compound IF,INDEX/MATCH, XLOOKUP across multiple data sources) with a focus in data analytics
• Advanced knowledge of internal resources, how and when to leverage them to deliver program objectives on time
• Growth as a subject matter expert (SME) for systems by providing training and guidance to all roles on system use
• Ability to assist in mitigating communicated potential risks to revenue realization
• Awareness of EM&V process, what metrics affect program evaluation results, and understanding of impacts EM&V could have on the programs
• Understanding of eligible deemed energy efficiency measures and their eligibility requirements with ability to provide advanced recommendations
• Project/program management certification (e.g., PMP) or equivalent formal training is preferred.
• Experience in energy efficiency, utilities, or comparable service-based programs is preferred.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

Compensation Range $52,000.00 - $74,400.00 Currency USD Type Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

OUR MISSION

We are driven to make a change. We offer a comprehensive set of energy programs and demand‑side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.