Operations Analyst

TEKsystems; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off (PTO)

Job summary

TEKsystems is seeking an entry-level Customer Advocate to join our back-office team in Austin, TX. You will investigate complaints, respond to support emails, and resolve escalations while learning our operations and customer-service practices.

You’ll use the internal knowledge base to deliver accurate solutions, document all interactions, and contribute to ongoing improvements in complaint handling and back-office workflows.

Qualifications

• Background or strong interest in customer service or related field.
• Exceptional attention to detail and organizational skills.
• Excellent verbal and written communication with empathy for customers.

Responsibilities

• Respond to incoming support emails as the first point of contact for technical assistance.
• Investigate and resolve escalated customer issues related to core operations and complaints.
• Utilize the knowledge base to provide accurate, timely solutions to common questions.
• Identify recurring themes in emails and complaints and help improve the knowledge base and resolution processes.
• Escalate complex issues to the appropriate teams when needed.
• Manage and resolve issues arising in back-office operations.
• Review and respond to physical mail from customers and document interactions and resolutions.

Skills

Customer service

Attention to detail

Communication

Job description

Description

Join our growing back-office team supporting a leading technology client! In this entry-level role, you’ll play a vital part in ensuring customer satisfaction by investigating and resolving complaints. You’ll be responsible for handling escalations, researching issues, and providing solutions to customer concerns, all while gaining valuable experience in customer service and operations. If you’re empathetic, detail-oriented, and eager to learn, this is a fantastic opportunity to launch your career in customer advocacy!

What You’ll Do

• Respond efficiently to incoming support emails, serving as the first point of contact for technical assistance.
• Investigate and resolve escalated customer issues related to core operations, service experience, and especially complaints.
• Utilize our internal knowledge base to provide accurate and timely solutions to common questions and complaint scenarios.
• Identify recurring themes in support emails and complaints, and contribute to improving our internal knowledge base and complaint resolution processes.
• Escalate complex issues requiring advanced expertise to the appropriate teams.
• Manage and resolve issues arising in back-office operations.
• Review and respond to physical mail from customers, often related to complaints or inquiries.
• Document all interactions and resolutions accurately in our system.

What You’ll Bring

• A background or strong interest in customer service, conflict resolution, or a related field.
• Familiarity with core operations or back-office procedures is a plus.
• Exceptional attention to detail and organizational skills.
• Excellent verbal and written communication skills, with the ability to empathize with customers.
• Ability to manage your time effectively and prioritize tasks.
• A proactive and task-driven approach, with a passion for helping people.

Bonus Points

• Experience in complaint handling or resolution.
• Experience in a customer service role.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.