Operations Agent- Ramp

Menzies Aviation; Tucson (AZ); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Menzies Aviation in Tucson, AZ is seeking an Operations Agent to support inbound and outbound aircraft through gate coordination, weight and balance calculations, and clear communication with flight crews and ground teams.

You will monitor radio channels, ensure paperwork accuracy, update flight information in the FIDS, and complete daily audits in line with airline procedures. Flexibility for variable shifts and successful background checks are required.

Qualifications

• High School diploma or equivalent required.
• Experience in airline operations or dispatch is a plus.
• Must pass pre-employment medical and drug test.

Responsibilities

• Coordinate and assign gates for inbound and outbound aircraft.
• Perform weight and balance calculations for outbound flights.
• Monitor air-to-ground radio for in-range calls and requests; relay to CS and ramp.
• Monitor station radio and communicate between CS and ramp agents.
• Provide accurate flight information to ground and flight crews.
• Ensure paperwork is completed accurately and on time.
• Update RSMS reporting for all flights and flight information in FIDS.
• Complete daily, weekly and monthly audit requirements as regulated by the airline.

Skills

English proficiency

Lifting ability

Under pressure

Teamwork

Shift flexibility

Education

High School or equivalent

Tools

Excel

Outlook

Job description

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

• Coordinate and assign gates for inbound and outbound aircraft
• Perform weight and balance calculations for outbound flights
• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.
• Monitor station radio to communicate between CS agents and ramp agents
• Provide accurate flight information to ground crew and flight crew
• Ensure paperwork is completed perfectly
• Complete necessary training for operations
• Complete daily, weekly, monthly audit requirements as regulated by the airline
• Maintain and update RSMS reporting for all flights
• Update flight information through FIDS system
• Complete other duties pertaining to operations as requested by the general manager or his designee
• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day
• Any additional responsibilities by your direct supervisor/manager

Required Skills:

• Must be able to speak, read, write and understand English
• Must be able to lift 70 lbs.
• Must be able to work under pressure
• Must be able to pass minimum training requirements and recertify on a quarterly basis
• Must be available and flexible to work variable shifts including weekends and holidays
• Proficient in Microsoft Office products, to include Excel and Outlook
• One (1) year previous experience in an airline operations environment or dispatch-related environment preferred
• Must pass pre-employment medical and drug test
• Must be able to pass a ten-year background check as required by US Customs.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion

: Inspired to perform well by the completion of tasks

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.