Operations Agent- Ramp

Menzies Aviation; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation in Tucson, AZ is seeking an Operations Agent to support gate coordination, weight and balance for outbound flights, and timely communications with crews.

You will monitor radios, provide flight information to ground crews, ensure proper paperwork, complete required training, and contribute to RSMS reporting and FIDS updates daily.

Qualifications

• Must be able to speak, read, write and understand English
• Must be able to lift 70 lbs.
• Must be able to work under pressure
• Must be able to pass minimum training requirements and recertify on a quarterly basis
• Must be available and flexible to work variable shifts including weekends and holidays
• Proficient in Microsoft Office (Excel and Outlook)

Responsibilities

• Coordinate and assign gates for inbound and outbound aircraft
• Perform weight and balance calculations for outbound flights
• Monitor air-to-ground radio for in-range calls, crew requests, maintenance needs, diversions; communicate to CS and ramp
• Monitor station radio to connect CS and ramp
• Provide accurate flight information to ground and flight crews
• Ensure paperwork is completed perfectly
• Complete required training for operations
• Conduct daily, weekly and monthly audits as per airline regulations
• Maintain RSMS reporting for all flights
• Update flight information through FIDS system
• Carry out other duties as requested by supervisor
• Maintain all required documentation and its timely distribution

Skills

English proficiency

Lift 70 lbs

Work under pressure

Training & recertification

Flexible shifts

MS Office (Excel/Outlook)

Airline ops experience

Medical & drug test

US Customs background check

Tools

None

Job description

Duties

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

• Coordinate and assign gates for inbound and outbound aircraft


• Perform weight and balance calculations for outbound flights


• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.


• Monitor station radio to communicate between CS agents and ramp agents


• Provide accurate flight information to ground crew and flight crew


• Ensure paperwork is completed perfectly


• Complete necessary training for operations


• Complete daily, weekly, monthly audit requirements as regulated by the airline


• Maintain and update RSMS reporting for all flights


• Update flight information through FIDS system


• Complete other duties pertaining to operations as requested by the general manager or his designee


• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day


• Any additional responsibilities by your direct supervisor/manager

Job Details

Description

Essential Duties and Responsibilities

Duties

• Coordinate and assign gates for inbound and outbound aircraft


• Perform weight and balance calculations for outbound flights


• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.


• Monitor station radio to communicate between CS agents and ramp agents


• Provide accurate flight information to ground crew and flight crew


• Ensure paperwork is completed perfectly


• Complete necessary training for operations


• Complete daily, weekly, monthly audit requirements as regulated by the airline


• Maintain and update RSMS reporting for all flights


• Update flight information through FIDS system


• Complete other duties pertaining to operations as requested by the general manager or his designee


• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day


• Any additional responsibilities by your direct supervisor/manager

Required Skills

• Must be able to speak, read, write and understand English


• Must be able to lift 70 lbs.


• Must be able to work under pressure


• Must be able to pass minimum training requirements and recertify on a quarterly basis


• Must be available and flexible to work variable shifts including weekends and holidays


• Proficient in Microsoft Office products, to include Excel and Outlook


• One (1) year previous experience in an airline operations environment or dispatch-related environment preferred


• Must pass pre-employment medical and drug test


• Must be able to pass a ten-year background check as required by US Customs.