Operations Agent- Ramp

Menzies Aviation LATAM; Tucson (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Menzies Aviation LATAM in Tucson, AZ seeks an Operations Agent responsible for coordinating gates for inbound and outbound aircraft, performing weight and balance calculations, and monitoring air-to-ground radio to relay information to customer service and ramp teams.

The role requires clear communication in English, ability to lift up to 70 lbs, and flexibility to work variable shifts including weekends and holidays; candidates must pass pre-employment medical and drug tests and a ten-year

Qualifications

• Must be able to speak, read, write and understand English.
• Must be able to lift 70 lbs.
• Must be able to work under pressure.
• Must pass pre-employment medical and drug test.
• Must pass a ten-year background check as required by US Customs.
• Must be available and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate and assign gates for inbound and outbound aircraft.
• Perform weight and balance calculations for outbound flights.
• Monitor air to ground radio for in-range calls, maintenance requests, diversions, or any operation-related information and relay to customer service and ramp.
• Monitor station radio to communicate between CS and ramp agents.
• Provide accurate flight information to ground crew and flight crew.
• Ensure paperwork is completed accurately.
• Complete training for operations.
• Complete daily, weekly, monthly audits as required by the airline.
• Maintain RSMS reporting for all flights.
• Update flight information through FIDS system.

Skills

English literacy

Physical strength

Work under pressure

Shift flexibility

Microsoft Office

Airline operations experience

Tools

Microsoft Excel

Microsoft Outlook

Job description

Duties

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

• Coordinate and assign gates for inbound and outbound aircraft


• Perform weight and balance calculations for outbound flights


• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.


• Monitor station radio to communicate between CS agents and ramp agents


• Provide accurate flight information to ground crew and flight crew


• Ensure paperwork is completed perfectly


• Complete necessary training for operations


• Complete daily, weekly, monthly audit requirements as regulated by the airline


• Maintain and update RSMS reporting for all flights


• Update flight information through FIDS system


• Complete other duties pertaining to operations as requested by the general manager or his designee


• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day


• Any additional responsibilities by your direct supervisor/manager

Job Details

Description

Essential Duties and Responsibilities

Duties

• Coordinate and assign gates for inbound and outbound aircraft


• Perform weight and balance calculations for outbound flights


• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.


• Monitor station radio to communicate between CS agents and ramp agents


• Provide accurate flight information to ground crew and flight crew


• Ensure paperwork is completed perfectly


• Complete necessary training for operations


• Complete daily, weekly, monthly audit requirements as regulated by the airline


• Maintain and update RSMS reporting for all flights


• Update flight information through FIDS system


• Complete other duties pertaining to operations as requested by the general manager or his designee


• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day


• Any additional responsibilities by your direct supervisor/manager

Required Skills

• Must be able to speak, read, write and understand English


• Must be able to lift 70 lbs.


• Must be able to work under pressure


• Must be able to pass minimum training requirements and recertify on a quarterly basis


• Must be available and flexible to work variable shifts including weekends and holidays


• Proficient in Microsoft Office products, to include Excel and Outlook


• One (1) year previous experience in an airline operations environment or dispatch-related environment preferred


• Must pass pre-employment medical and drug test


• Must be able to pass a ten-year background check as required by US Customs.