Operations Administrator

Patriot Fire Protection, Inc.; Vancouver (WA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Collaborative Environment

Growth Opportunities

Impactful Work

Job summary

Patriot Fire Protection, Inc. is seeking an Operations Administrator in Washington to coordinate complex schedules for field teams and support daily operations.

You will manage multiple tasks, communicate clearly with office and field staff, answer phones, prepare work orders, and help improve processes in a fast-paced environment. The role emphasizes organization, attention to detail, and a proactive, growth-minded approach, with full-time availability and initial background checks after a

Qualifications

• High School Diploma or GED.
• 2+ years of administrative-level experience.
• 2+ years experience in the Sprinkler or Fire Protection industry preferred.
• Proficiency with Microsoft Suite and Google Suite.
• Experience crafting corporate communications via email.
• Attention to detail and ability to handle repetitive tasks while remaining accurate.
• Process-driven with ability to develop and maintain standardized processes.
• Organized and able to manage multiple projects and meet deadlines.
• Full-time availability (40 hours per week; 7am start).
• Drug screening and background checks after conditional offer.

Responsibilities

• Scheduling and Coordination: Manage and optimize complex schedules for field teams and projects.
• Concurrent Management: Handle multiple high-priority tasks with flexibility to accommodate urgent requests.
• Communication Liaison: Act as the hub between office and field, craft clear messages across channels.
• Support Operations: Back-office duties, answer phones, prepare work orders, run reports.
• Collaboration: Work with team to improve process efficiency.
• Professional Growth: Seek opportunities to learn, grow, and take on more responsibilities.

Skills

Microsoft Excel

Google Sheets

Written communication

Attention to detail

Organized

Scheduling / project coordination

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

About Us:

Since 1990, Patriot Fire Protection, Inc. has been an industry leader in fire prevention systems including design, fabrication, installation, maintenance, inspection and rapid response. With offices in Tacoma, Spokane, and Vancouver Washington, our mission is to provide the highest quality systems and services while protecting the lives and property of our customers. Learn more at www.patriotfire.com.

Why You'll Love This Role:

Our Operations Administrator will serve as the nucleus of one of our most critical teams. You’ll maintain and elevate systems of organization, schedule complex and time-sensitive projects, and ensure smooth and efficient operations. Additionally, you’ll leverage your organizational skills and technical acumen to understand and help navigate our Service Operations. You’ll have the opportunity to interact with a wide range of times, identify areas for improvement and become an expert in how we manage this ever-changing world.

If you find joy in the details and take pride in clear, concise communication, this role might be your perfect launchpad.

What You'll Do:

• Scheduling and Coordination: Manage and optimize complex schedules for field teams, ensuring efficient resource allocation and timely project execution
• Concurrent Management: Adeptly manage a diverse array of high-priority responsibilities, ensuring seamless execution of multiple tasks while maintaining flexibility to accommodate urgent customer requests
• Communication Liaison: Serve as the communication hub between office and field personnel, demonstrating superior written and verbal skills, and crafting clear messages across diverse channels and audiences
• Support Operations: Own back-office functions, answer phones for immediate customer needs, prepare work orders and run reports
• Collaboration: Work alongside a close-knit team to manage daily operations, including fielding incoming service calls, while continually brainstorming ways to improve process efficiency
• Professional Growth: Embrace opportunities to learn, grow, and take on additional responsibilities

What We’re Looking For:

• Education: High School Diploma or GED
• Experience: 2+ years of administrative-level experience
• Industry: 2+ years experience in the Sprinkler or Fire Protection industry preferred (not required)
• Technical Skills: Proficiency with Microsoft Suite (particularly Excel) and/or Google Suite (particularly GSheets)
• Written Communication: Experience crafting corporate communications via email, maintaining spelling, grammar and syntax accuracy
• Attention to Detail: A keen eye for detail and the capacity to maintain accuracy in repetitive tasks
• Process-driven: Affinity for developing and maintaining standardized and multi-step processes including rigorous follow-up
• Organized: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently
• Availability: Full-time availability (40 hours per week, 7am start time)
• Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties.

Ideal Candidate Attributes:

• Continually seeks ways to improve efficiencies
• Desire to grow and willingness to learn
• Positive attitude and professional demeanor including good judgment and honesty
• Enjoys a fast-paced environment while maintaining organization and operational rigor
• Takes initiative and can operate with minimal guidanceTrains teammates and openly shares knowledge and experience
• Customer-centric: goes the extra mile to get the job done correctly

Perks of Joining Our Team:

• Collaborative Environment: Be part of a supportive and enthusiastic team
• Growth Opportunities: Learn new skills and advance your career
• Impactful Work: Play a crucial role in the success of exciting projects

Patriot Fire Protection, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, national origin, disability, or protected Veteran status.