Fire Sprinkler Service Manager

Patriot Fire Protection, Inc.; Vancouver (WA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Competitive Benefits

Professional Development

Collaborative Environment

Impactful Work

Job summary

Patriot Fire Protection, Inc. in Vancouver, WA, seeks a Sprinkler Service Manager to own the inspection process and the deficiency-to-repair pipeline, while upholding SLAs and communication standards.

You will lead detailed estimates with the ITM team, oversee scheduling and emergency response, manage customer and vendor relationships, and coordinate budgeting and operations to protect lives and property daily.

Qualifications

• High school diploma or equivalent; associate's or bachelor's preferred in related field.
• 5+ years of commercial fire sprinkler experience including inspection and maintenance.
• NICET Level III preferred; Level II considered with leadership experience.
• Ability to read sprinkler shop drawings and as-builts; proficient with Microsoft and Google suites.

Responsibilities

• Estimating: Prepare detailed proposals and estimates with ITM team for service and repair work.
• Scheduling and Emergency Response: Oversee scheduling and allocation of resources for urgent requests.
• Customer and Vendor Relationship Management: Maintain relationships; primary contact for escalations.
• Operational and Budget Management: Coordinate with Accounting on setup, invoicing, inventory, and costs.

Skills

Read sprinkler shop drawings

Microsoft Suite

Google Suite

Estimating

Scheduling and emergency response

Customer and vendor relationships

Operational and budget management

Leadership experience

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration, Fire Protection, or related field

Tools

NICET Level III in Inspection and Testing of Water-Based Systems

NICET Level II in Inspection and Testing of Water-Based Systems

Job description

About Us:

Since 1990, Patriot Fire Protection, Inc. has been an industry leader in fire prevention systems including design, fabrication, installation, maintenance, inspection and rapid response. With offices in Tacoma, Spokane, and Vancouver Washington, our mission is to provide the highest quality systems and services while protecting the lives and property of our customers. Learn more at www.patriotfire.com.

Why You'll Love This Role:

Our Vancouver Fire Sprinkler Service Department handles inspection, testing, maintenance, repair, and emergency response for water-based fire protection systems across Southwest Washington and the Portland metro. As the Sprinkler Service Manager, you'll own the inspection process, the deficiency-to-repair pipeline, and the department's SLAs and communication standards.

If you know sprinkler systems from the riser to the fire pump, and you want to further a service process that customers and AHJs trust, this role puts you at the center of work that protects lives and property every day.

What You'll Do:

• Estimating: Work with our Inspections, Testing, and Maintenance (ITM) team on detailed proposals and estimates for our service and repair work
• Scheduling and Emergency Response: Oversee scheduling and resource allocation to balance urgent requests and ongoing customer needs
• Customer and Vendor Relationship Management: Maintain strong relationships with customers, general contractors, and vendors; serve as primary point of contact for escalations
• Operational and Budget Management: Liaise with the Accounting team on job and customer setup, work orders, invoicing, and billing; manage material ordering, inventory control, and all operational considerations while closely monitoring costs

What We’re Looking For:

• Education: High school diploma or equivalent required; associate's or bachelor's degree in Business Administration, Fire Protection, or related field preferred
• Experience: 5+ years of commercial fire sprinkler experience, including inspection, testing, maintenance, and repair of water-based systems
• Certifications: NICET Level III in Inspection and Testing of Water-Based Systems preferred; NICET Level II considered with strong leadership experience
• Technical Skills: Ability to read sprinkler shop drawings and as-builts; proficiency with Microsoft Suite and Google Suite
• Availability: Full-time in-office, Monday through Friday, 7:00am to 4:00pm
• Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties.
• Pay: $80,000 - $140,000 per year including incentive opportunities; pay depends on experience and qualifications

Perks of Joining Our Team:

• Competitive Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match
• Professional Development: Ongoing training and career advancement opportunities
• Collaborative Environment: Work with a supportive and enthusiastic team dedicated to excellence
• Impactful Work: Lead critical operations that directly contribute to customer safety and satisfaction

Patriot Fire Protection, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, national origin, disability, or protected Veteran status.