Operations & Administrative Support Specialist

MedWatch; United States; Remote; USD 36,000 - 42,000; Full time

Job summary

MedWatch in the United States seeks an Operations Support Specialist to handle administrative duties, group configurations, and project support. You will manage new group setups, renewals, and fee distributions while ensuring accuracy in the MedWatch system.

The role requires 1 year of customer service experience, strong MS Office skills, and the ability to learn internal applications. Bilingual English/Spanish is a plus, with a typical office/home-office work environment.

Qualifications

• High School Diploma required; some college or higher education preferred.
• Minimum 1 year of experience in a customer service role.
• Proficient in Microsoft Office applications; Word, Excel, Outlook, and Teams.
• Ability to learn and utilize internal applications.
• Strong interpersonal communication skills and organizational abilities.
• Knowledge of insurance, self-funded, and stop loss industry is a plus.
• Bilingual English and Spanish is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain understanding of MedWatch products and services and objectives.
• Serve as resource for team setting up New Groups and reviewing Group setups.
• Understand and facilitate group renewals and prepare fee schedules.
• Audit monthly renewals for accuracy and timely distribution.
• Communicate with clients and internal staff via telephonic and email communications.
• Provide administrative support to the organization for various tasks and projects.
• Support other areas of the Company as requested or assigned.

Education

High School Diploma

Some college or higher

Tools

MS Office

MS Word

MS Excel

MS Outlook

MS Teams

Job description

MedWatch in the United States seeks an Operations Support Specialist to handle administrative duties, group configurations, and project support. You will manage new group setups, renewals, and fee distributions while ensuring accuracy in the MedWatch system.

The role requires 1 year of customer service experience, strong MS Office skills, and the ability to learn internal applications. Bilingual English/Spanish is a plus, with a typical office/home-office work environment.