Operations Administrative Specialist

Matanuska-Susitna Borough; Wasilla (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Life & AD&D insurance

Retirement plan

Deferred compensation

Employee assistance program

Job summary

The Mat-Su Borough is seeking an administrative and customer service support specialist to assist with assigned Borough operations. The role requires handling clerical tasks, appointments, correspondence, data entry, and public-facing duties in a structured, policy-driven environment.

Ideal candidates will have strong organizational skills, experience with scheduling and data entry, and a commitment to accuracy and service.

Qualifications

• High School diploma or equivalent required.
• Minimum of three years in a similar role with office/clerical experience.
• Experience with scheduling, data entry, customer service, and professional correspondence.
• Valid Alaska driver's license may be required for driving duties.

Responsibilities

• Accounts Receivable: collects monies, deposits, balances.
• Calendar: Maintains appointment and event calendars.
• Correspondence: drafts and distributes varied documents and minutes.
• Customer Service: handles inquiries and ensures satisfactory resolution.
• Data Entry: inputs and verifies data in databases.
• Mail: processes incoming mail and related replies.
• Meetings: prepares agendas and minutes; acts as work unit secretary.
• Phones: screens calls and manages calendars.
• Process Invoices/Billing: prepares invoices, purchase orders, and cost tracking.
• Records: maintains files and documents; responds to public records requests.
• Supplies: manages department supplies and procurement.
• Travel: coordinates travel arrangements for meetings.
• Website: may update work unit webpages.
• Work Unit Liaison: liaises with internal/external contacts.
• Performs related work as required.

Skills

Office administration

Customer service

Scheduling

Data entry

Receptionist skills

Written communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The Mat-Su Borough is seeking an administrative and customer service support specialist to assist with assigned Borough operations. The role requires handling clerical tasks, appointments, correspondence, data entry, and public-facing duties in a structured, policy-driven environment.

Ideal candidates will have strong organizational skills, experience with scheduling and data entry, and a commitment to accuracy and service.