Operations/Admin Support

Kroger; Bellevue (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kroger in Bellevue, WA is seeking an experienced administrative support specialist to assist the operations team. You will handle day-to-day admin tasks, prepare reports, and coordinate communication across store managers, area managers, and leadership.

The role requires strong organizational skills, confidentiality, and the ability to multitask. Proficiency in Excel, Word, PowerPoint, and report writing is expected, with travel up to 15% for business needs.

Qualifications

• Excellent phone and communication skills.
• Strong organizational and multitasking abilities.
• Experience with Kroger systems and ability to run reports from applications such as Service Hub, Service Now, HOVS and Business Objects.
• Professional, dependable with good judgment and collaboration skills.
• Proficient in Excel, Word, and PowerPoint; able to learn new computer skills.
• Ability to draft reports and correspondence.
• Commitment to confidentiality and company values.

Responsibilities

• Provide day-to-day administrative support for managers and staff.
• Support service tickets logging, tracking, and closure.
• Gather quotes and ensure vendors are paid timely per policies.
• Prepare materials for meetings, trainings, and presentations.
• Transcribe letters, memos, and reports as needed.
• Process department mail and distribute accordingly.
• Read operating statements and work accurately with numbers.
• Maintain communications among store managers, area managers, and leadership teams.
• Create reports and spreadsheets.
• Coordinate maintenance items and follow up to ensure timely corrections.
• Supervise and coordinate events and activities as assigned.
• Travel up to 15% for business requirements.

Skills

Excellent communication

Phone skills

Typing speed

Excel

Word

PowerPoint

Report writing

Multitasking

Time management

Customer service

Tools

Service Hub

Service Now

HOVS

Business Objects

Job description

Provide the administrative support for the operations team. Requires a high degree of confidentiality, strong organizational skills, and ability to multi-task. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Provide day-to-day administrative support for managers and staff
• Provide support to ensure service tickets are logged, worked, and closed timely
• Gather quotes for work as needed, ensure vendors are paid timely in accordance with polices
• Produce and assemble materials and documents needed for meetings, training sessions and presentations.
• Transcribe and/or composes letters, memos, and reports as required
• Process department mail and distribute accordingly
• Read and understand operating statements, work accurately with numbers and recap information as needed
• Maintain communications between the store managers, area managers, leadership team, and other divisions
• Create reports and spreadsheets
• Provide updates, follow-up, and involved necessary parties to ensure critical maintenance items are corrected timely
• Supervise and coordinate events and activities as assigned
• Travel up to 15% for business requirements
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Excellent phone and communication skills, good typing, and follow-up skills
• Familiarity with Kroger Systems and ability to run reports from the applications; ability to use Service Hub, Service Now, HOVS, and Business Objects for assigned duties
• Professional, dependable, possess a positive attitude, good judgment, and be able to gain the support of others to get the job done
• Customer service role model
• Self motivated, ability to organize, prioritize, plan, and meet deadlines
• Proficient in Excel, Word, and Power Point with the ability to learn new computer skills
• Ability to write reports and correspondence

Desired

• Any prior experience in supporting teams
• Any prior experience with multitasking, follow-up, and ownership responsibilities