Operations & Admin Lead - Meal-Program Startup

Jewish Family Service of Los Angeles; Los Angeles (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Jewish Family Service LA is seeking an Administrative and Operations Coordinator to support the Subscription Meal Program, a new revenue-generating service delivering meals. The Coordinator will manage enrollments, orders, billing, delivery coordination, customer communications, and recordkeeping to ensure a smooth, high-quality subscriber experience in a fast-paced startup setting.

This role requires a highly organized, tech-savvy professional who can develop and implement systems, handle

Qualifications

• High school diploma or equivalent required.
• Experience in administrative coordination and customer service preferred.
• At least four years of progressively responsible experience in administrative coordination, business operations, customer service, order processing, billing, logistics, office management, or a related role.
• Experience in a small business, startup, subscription service, meal delivery, hospitality, or healthcare service environment preferred.
• Experience independently managing detailed administrative processes and following through to completion.

Responsibilities

• Serve as a primary contact for current and prospective subscribers by phone, email, website, and other channels.
• Process enrollments, meal selections, account changes, holds, cancellations, and billing questions.
• Enter and update information in customer-management, ordering, billing, and related systems.
• Monitor order deadlines and follow up on missing or unclear information.
• Maintain records of contacts, requests, resolutions, and follow-up activities.
• Support the implementation and ongoing administration of subscription-management systems.
• Coordinate delivery schedules and ensure accurate communication of changes to teams.
• Help develop scripts, templates, and communications for subscriber interactions.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Problem-solving

Teamwork

Education

High school diploma or equivalent

Associate or higher in business/related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Jewish Family Service LA is seeking an Administrative and Operations Coordinator to support the Subscription Meal Program, a new revenue-generating service delivering meals. The Coordinator will manage enrollments, orders, billing, delivery coordination, customer communications, and recordkeeping to ensure a smooth, high-quality subscriber experience in a fast-paced startup setting.

This role requires a highly organized, tech-savvy professional who can develop and implement systems, handle