Operations Admin: Customer Support & Coordination

AWP Safety, Inc; Phoenix, Northern (AZ, KY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid holidays

Life insurance

Job summary

AWP Safety, Inc. is seeking an Operations Administrator to support the billing, operations, and branch teams. The role includes handling calls, processing work orders, and coordinating customer communications to ensure timely, accurate service.

Candidates should have 1-3 years in office administration, payroll or accounting experience, strong communication skills, and familiarity with Microsoft Office and related systems. The position is full-time with standard hours and comprehensive benefits.

Qualifications

• 1-3 years' experience office admin
• Previous payroll and or accounting experience
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills necessary, Dynamics 365, MS Excel, Teams and Salesforce a plus.
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Document management
• Microsoft office

Responsibilities

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with Time entries and validation of work orders
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e‑mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all AWPproducts and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Support the Branch Manager & Operations Manager with other duties as assigned
• Engage in company safety programs and support those efforts as needed

Skills

Office admin experience

Communication skills

Bilingual a plus

Self-motivated

Team oriented

Tools

Dynamics 365

MS Excel

Teams

Salesforce

Job description

AWP Safety, Inc. is seeking an Operations Administrator to support the billing, operations, and branch teams. The role includes handling calls, processing work orders, and coordinating customer communications to ensure timely, accurate service.

Candidates should have 1-3 years in office administration, payroll or accounting experience, strong communication skills, and familiarity with Microsoft Office and related systems. The position is full-time with standard hours and comprehensive benefits.