Operations Accounting Support

Cross Street Group; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Paid vacation and sick days

Company Holidays and Birthday off

Onsite work environment

Job summary

Cross Street is a Chicago-based real estate services firm seeking an Operations Accounting Support to bridge Operations and Accounting. The role provides hands-on administrative and accounting support to ensure processes run accurately, efficiently, and on time.

This onsite position emphasizes collaboration across teams and a proactive approach to day-to-day tasks. You will handle mail distribution, vendor setup, accounts receivable support, third-party collections, and ledger-related inquiries

Qualifications

• Strong organization and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong communication and follow-up skills.
• Ability to work independently while knowing when to escalate questions.
• Comfortable working with confidential financial information.
• Basic understanding of accounting processes preferred.
• Experience with Accounts Receivable, Accounts Payable, vendor management, or property management accounting is a plus.

Responsibilities

• Headquarters Mail & Distribution: manage incoming mail and route items to the correct team.
• Vendor Support: assist with vendor onboarding, outreach, and COI follow-up.
• Accounting Receivables Support: assist AR team, resolve resident questions, and support receivables processes.
• Third-Party Collections Support: assist with collection activity and reconcile ledgers.
• Accounting & Operations Support: serve as a point of contact, ledger adjustments and administrative tasks.
• Offshore team guidance: act as liaison for offshore team.

Skills

Organization

Communication

Independent work

Confidential info handling

Job description

Description

Job Title: Operations Accounting Support

Reports To: Operational Accounting Manager

About Cross Street:

Cross Street is a Chicago-based real estate services firm built on a strong foundation of property operations and client service. We bring together institutional-level experience with an entrepreneurial mindset to support owners and investors across residential portfolios.

From property management to brokerage and advisory, our team takes a hands-on, accountable approach focused on long-term value for both our clients and the residents who call these communities home.

Job Overview:

The Operations Accounting Support role serves as a bridge between Operations and the Accounting team, providing day-to-day administrative and accounting support to help ensure processes are completed accurately, efficiently, and timely.

This role is intended to provide hands on support where Accounting and Operations overlap, helping reduce bottlenecks, improve communication, and ensure daily tasks are completed accurately and timely.

Primary Responsibilities:

Headquarters Mail & Distribution

• Manage incoming mail for Headquarters and ensure items are routed to the appropriate team or individual
• Manage outgoing mail and assist with timely distribution
• Assist with mailing utility bills, vendor checks, tenant refunds, and other accounting correspondence
• Prepare and send USPS tracking envelopes and other tracked mail as needed
• Help ensure sensitive financial documents and payments are handled and distributed appropriately

Vendor Support

• Assist with setting up new vendors and ensuring required information and documentation is received
• Assist the Accounting team with vendor outreach and follow-up
• Follow up with vendors regarding expired Certificates of Insurance (COIs)
• Assist vendors with EFT setup and obtaining required banking information

Accounting Receivables Support

• Provide day today support to the Accounts Receivable team
• Assist with researching and resolving resident/account questions and discrepancies
• Support various receivables processes
• Help ensure outstanding items are communicated to the appropriate team members for resolution

Third-Party Collections Support

• Assist with third-party collection processes and related follow-up
• Assist with researching account questions and discrepancies related to collection activity
• Pay ready booking receipts to tenant ledgers, write -off balances and confirming balances are accurate.

Accounting & Operations Support

• Serve as a point of contact between Operations and Accounting for day to day requests and questions. Ledger adjustments, reviews and assistance.
• Assist the Accounting team with various administrative and accounting related tasks as needed
• Take on additional responsibilities as the role develops and the needs of the Accounting and Operations teams evolve
• Point of contact for offshore team guidance

Qualifications:

• Strong organization and attention to detail
• Ability to manage multiple priorities and deadlines
• Strong communication and follow-up skills
• Ability to work independently while knowing when to escalation questions
• Comfortable working with confidential financial information
• Basic understanding of accounting processes preferred
• Experience with Accounts Receivable, Accounts Payable, vendor management, or property management accounting is a plus

Availability and Work Hours:

• Must be available to handle requests as needed outside of normal business hours
• Ability to access emails and call on weekends and be available to resolve issues as needed
• Fully onsite position

What We Offer

• Compensation: $24.04-$26.44/hourly
• FLSA STATUS – non exempt
• Comprehensive benefits package including Medical (BCBS), Dental and Vision Insurance
• Eligibility for participation in a 401(k) plan
• Paid time off including vacation and sick days
• Company paid Holidays and your Birthday off
• A collaborative and entrepreneurial culture committed to innovation and career growth.

Cross Street is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected by federal, state, or local law. Reasonable accommodations are available upon request by contacting [e-mail].