Operations Accounting Manager

ITS Logistics, LLC; Reno (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

ITS Logistics, LLC in Reno, NV is seeking an Operations Accounting Manager to own the day-to-day customer billing, onboarding, invoicing, and collections, serving as the liaison between ITS Finance and our customers' AP teams. You will lead a team, uphold our world-class customer service model, and drive cash flow integrity by implementing standard billing procedures and process improvements.

You will mentor staff, optimize aging reports, and coordinate with operations to ensure timely payments

Qualifications

• Associate degree in finance, supply chain, or another business-related field preferred.
• 2 years experience in collections, accounts receivable or invoicing required.
• Excellent relationship-building skills and strong work ethic.
• Analytical and problem-solving abilities with attention to detail.
• Proficient in Excel and MS Office with ability to manage multiple tasks.

Responsibilities

• Oversee the invoicing and collection process for multiple accounts and teams.
• Ensure world-class onboarding of new customers and adherence to customer guidelines.
• Manage aging reports and payment remittance to achieve KPIs.
• Collaborate with customers and operations to resolve accounts payable issues.
• Develop and maintain standard operating procedures for billing.

Skills

Relationship building

Problem solving

Time management

Attention to detail

Communication

Customer focus

Education

Associate degree in finance or business-related field

Tools

Excel (advanced formulas)

Word

Outlook

PowerPoint

Flowcharts

Job description

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Under the general direction of the Lead- Operations Accounting Manager, the Operations Accounting Manager is a liaison between our internal finance organization and our customer’s AP departments. This role owns and manages the day-to-day activities of the production floor’s customer billing including onboarding, invoicing and collecting functions. This role is team leader, growing the organization by upholding our world-class customer service model and through accounting negotiation. This position ensures accurate cash flow and long-lasting business relationships.

About the Requirements

The Operations Accounting Manager must be accustomed to working in a very fast-paced team environment. The ideal candidate enjoys working with a strong sense of urgency, is energized by solving problems and have a customer focused attitude. Additional attributes we seek include:

• Associate degree in finance, supply chain, or another business-related field preferred, training/certification or equivalent experience may be substituted for years of experience.
• 2 years experience in collections, accounts receivable or invoicing required
• Excellent relationship building skills
• Accountable, disciplined with a strong work ethic
• Excellent problem solving and analytical skills
• Excellent computer skills; Excel, Word, Outlook, PowerPoint, Flowcharts with advanced formulas in excel
• Excellent organizational skills with a keen attention to detail
• Effectively handle multiple tasks simultaneously, efficiently, and effectively while prioritizing activities and managing time

About the Accountabilities

The Operations Accounting Manager will work closely with the production teams and our customer base, and be accountable to:

• Oversees the invoicing and collection process for a variety of accounts on multiple teams serving as the direct interface between customer’s AP departments and ITS’s AR.
• Ensures world-class onboarding of new customers, assesses current team customer base, and bridging operational gaps.
• Manages the Post Release Change process and exercises independent discretion on writing off balances.
• Collects past due amounts from customers and negotiates fees from customers in alignment with the company’s financial strategy.
• Collects customer receivables in alignment with company KPIs daily, monthly, quarterly, and annual targets.
• Manages the overall assigned accounts to limit unbilled and past due accounts at the team level and maximize cash flow through daily invoicing and collections.
• In collaboration with the customer and team operations, develop, implement, and maintain standard operating procedures for billing to ensure adherence to each customer’s unique guidelines.
• Onboard customers financial requirements through appropriate set up for invoicing, payments, and credit standards. Advise on payment frequency and cadence for overall account health.
• Manage aging reports, and payment remittance to positive outcomes.
• Collaborate with customers and team operations for problem resolution to customers’ accounts payable teams.