Operational Training & Performance Leader

Crossroads-Treatment-Centers; Greenville (SC); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with match

CE/Continuing Education allowance

Life Insurance

Short/Long Term Disability

Paid parental leave

Mental Health Day

Calm subscription

Job summary

Crossroads Treatment Centers is seeking a Manager of Operational Training and Performance to support the Associate Director in designing and delivering robust training programs for onboarding, workflow optimization, and leadership development. The role emphasizes standardized processes, performance improvement, and patient-centered service excellence.

You will partner with clinical, operational, compliance, and finance teams to implement structured training, monitor effectiveness, and ensure

Qualifications

• Three to five years of professional work experience in operations, training, or related field.
• Experience in healthcare operations or patient-centered service environment preferred.
• Strong understanding of training methodologies and adult learning principles.
• Ability to support cross-functional projects and clearly communicate plans and updates.

Responsibilities

• Support the Associate Director of Operational Training and Performance in planning, development, delivery, and reinforcement of structured training programs.
• Deliver engaging trainings covering onboarding, workflows, systems, and performance expectations.
• Evaluate workflows and training gaps; propose practical improvements with timelines and accountable owners.
• Maintain training calendars, trackers, and materials; update leadership on progress.
• Coach leaders and teammates to reinforce standardized practices and adoption of processes.
• Collaborate with regional and cross-functional partners to support readiness for changes and new initiatives.

Skills

Training delivery

Performance improvement

Onboarding

Workflow optimization

Project coordination

Facilitation

Cross-functional collaboration

Analytical problem solving

Education

Bachelor's degree

Tools

Learning Management System (LMS)

Office productivity tools

Job description

Crossroads Treatment Centers is seeking a Manager of Operational Training and Performance to support the Associate Director in designing and delivering robust training programs for onboarding, workflow optimization, and leadership development. The role emphasizes standardized processes, performance improvement, and patient-centered service excellence.

You will partner with clinical, operational, compliance, and finance teams to implement structured training, monitor effectiveness, and ensure