Operational Support Associate (San Antonio International Airport)

SIXT; San Antonio (TX); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off & Holidays

Employee Assistance Program

Exclusive Employee Rentals

Uniform & Perks

Job summary

SIXT is hiring an Operational Support Associate in San Antonio, TX. This role involves providing exceptional customer service, managing fleet operations, and ensuring smooth rental experiences. You will interact with customers face-to-face, overseeing vehicle readiness and maintaining high service standards.

We offer competitive pay and a comprehensive benefits package, including healthcare coverage, PTO, and uniform perks. Ideal candidates possess strong communication skills and are flexible in their availability. Join us at SIXT and be a part of a dynamic team!

Qualifications

• At least 18 years old, authorized to work in the U.S.
• Valid driver's license with a clean record.
• Strong background in customer service.

Responsibilities

• Deliver exceptional rental experiences, guiding customers through options.
• Support customers throughout their rental journey, ensuring satisfaction.
• Oversee fleet operations, including vehicle readiness and management.
• Maintain accurate records of inventory and customer interactions.

Skills

Sales & Communication Skills

Customer Service Focus

Organizational & Technical Skills

Team Collaboration

Flexibility

Job description

• Full-time
• Department: Branches & Operations
• Legal Entity: Sixt Rent a Car, LLC.

Job Description

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of $22.50 per hour.

Your Role at SIXT

• You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

Your Skills Matter

• Sales & Communication SkillsYou are persuasive, confident, and driven by performance-based incentives
• Customer Service FocusYou bring a strong background in customer service and are passionate about delivering exceptional experiences
• Organizational & Technical SkillsYou manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• Team CollaborationYou thrive in a team-oriented environment and adjust smoothly to changing business needs
• FlexibilityYou’re available to work a variety of shifts, including evenings, weekends, and holidays
• Licensing & EligibilityYou are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record

What We Offer

• Comprehensive Benefits PackageEnjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & HolidaysBenefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance ProgramAccess support whenever needed through our Employee Assistance Program
• Exclusive Employee RentalsBenefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & PerksReceive a uniform with weekly dry cleaning, always ensuring a professional appearance

Additional Information

All your information will be kept confidential according to EEO guidelines.