Customer Service Return Agent

Sixt-US; Tampa (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Healthcare

401k plan

Paid time off

Employee discounts

Uniform service

Job summary

SIXT is seeking an Operational Support Associate in the Tampa area to support daily rental operations, improve fleet readiness, and drive sales performance. You will interact with customers face-to-face, manage vehicle readiness and movement, and contribute to a memorable rental experience with flexible hours and bonus opportunities.

Ideal candidates are customer-focused, organized, and able to handle a fast-paced environment while adhering to safety and service standards.

Qualifications

• Excellent sales and communication skills.
• Strong customer service focus with a passion for creating exceptional experiences.
• Organizational and technical abilities to manage logistics, scheduling, and documentation.
• Team player who adapts to changing business needs.
• Flexibility to work evenings, weekends, and holidays.
• Licensing & eligibility to work in the United States with a valid driver’s license and clean record.

Responsibilities

• Guide customers through vehicle options, protection packages, and add-ons to maximize sales.
• Support customers throughout the rental journey, ensuring satisfaction and collecting feedback.
• Oversee fleet operations including vehicle readiness, inventory, and coordination with service partners.
• Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency.
• Maintain accurate records of inventory, service updates, and customer interactions across teams.

Skills

Sales & Communication

Customer Service

Organizational Skills

Team Collaboration

Flexibility

Licensing & Eligibility

Job description

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of$18per hour.

YOUR ROLE AT SIXT

• You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

YOUR SKILLS MATTER

• Sales & Communication SkillsYou are persuasive, confident, and driven by performance-based incentives
• Customer Service FocusYou bring a strong background in customer service and are passionate about delivering exceptional experiences
• Organizational & Technical SkillsYou manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• Team CollaborationYou thrive in a team-oriented environment and adjust smoothly to changing business needs
• FlexibilityYou’re available to work a variety of shifts, including evenings, weekends, and holidays
• Licensing & EligibilityYou are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record

WHAT WE OFFER

• Comprehensive BenefitsPackage Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & HolidaysBenefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance ProgramAccess support whenever needed through our Employee Assistance Program
• Exclusive Employee RentalsBenefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & PerksReceive a uniform with weekly dry cleaning, always ensuring a professional appearance

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

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