Operational Success Specialist

The Collier Companies, Inc.; Gainesville (FL); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

401k match

Paid time off

Logo attire

Job summary

The Collier Companies is seeking an Operations Specialist to lead stabilization across Florida communities. This on-site role involves traveling to multiple properties, assessing resident needs, and implementing effective strategies to improve occupancy and operations.

The ideal candidate has a proven Multifamily background, with leasing experience and ability to manage high-pressure situations while maintaining service standards and strong resident relations.

Qualifications

• Minimum 3 years in multifamily property management with leasing diverse asset types.
• Exceptional communication and problem-solving skills; capable of independent work.
• Willingness to travel extensively and stay on-site for extended periods.

Responsibilities

• Execute stabilization plans under the direction of the Stabilization Lead.
• Drive leasing, collections, and day-to-day operational performance.
• Step into key on-site roles as needed to maintain continuity of operations.
• Ensure company systems and processes are followed consistently.
• Identify and correct breakdowns in execution at the site level.
• Support achievement of occupancy, delinquency, and rate targets.
• Maintain strong resident interactions and service standards during stabilization.
• Operate on-site for extended periods to stabilize performance.

Skills

Communication

Problem-solving

Independence

Stress management

Education

Bachelor's degree in Property Management or related field

Job description

Job Details

Job Location: Home Office - Gainesville, FL 32601Operational Success Specialist | The Collier Companies

This is an on-site role, reporting from any of The Collier Companies' communities all over Florida.

We are seeking a dynamic and experienced Multifamily Professional to join our team as an Operations Specialist. This unique role involves traveling to communities each facing individuals challenges, assessing their needs, and implementing effective strategies to create success. The ideal candidate will have a proven track record in multifamily property management as a leasing specialist or assistant community manager, with expertise across a range of asset types including student housing, luxury apartments, lease-ups, and/or conventional properties.

Perks – The Good Stuff:

• The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
• Up to 24 days off during your first year with an annual increase!
• Stylish TCC logo attire is provided.
• Comprehensive medical, dental & vision insurance.
• Group & supplemental life insurance policy options.
• Healthcare reimbursement account & legal services insurance.
• Career growth opportunities.
• Industry education opportunities.

QualificationsKey Responsibilities:

• Execute stabilization plans under the direction of the Stabilization Lead
• Drive leasing, collections, and day-to-day operational performance
• Step into key on-site roles as needed to maintain continuity of operations
• Ensure company systems and processes are being followed consistently
• Identify and correct breakdowns in execution at the site level
• Support achievement of occupancy, delinquency, and rate targets
• Maintain strong resident interactions and service standards during stabilization
• Operate on-site for extended periods to stabilize performance

Qualifications:

• Experience: Minimum of 3 years in multifamily property management, with a strong background in leasing diverse asset types.
• Skills: Exceptional communication and problem-solving skills. Ability to work independently and handle high-pressure situations.
• Education: Bachelor’s degree in Property Management, Business Administration, or a related field preferred.
• Certificates: Relevant industry certifications (e.g., CPM, CAM) are a plus.
• Travel: Willingness and ability to travel extensively and stay on-site for extended periods.

Our Culture – How We’re Different:

The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home.

At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.

Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.

We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.

We PRIDE ourselves on working and growing with the principles taught in “The 7 Habits of Highly Effective People”, written by Stephen Covey.

The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) & to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are BOTH E&E (Efficient & Effective) that we implement via IIT (I Intend To ____)

We are committed to ONGOING LEARNING – At The Collier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.

We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.

GROWTH – We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!

We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.

ROOTED – We are privately owned and have been in business since the 1970’s. We currently own and manage over 12,000 apartment homes and we’re pacing over 1,000 new apartment home construction starts each year.

At The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities, they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise.

PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES

Background checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment.

These are required steps in the hiring process.

The Collier Companies is an Equal Opportunity Employer