Operational Success Specialist

The Collier Companies; Gainesville (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k match

PTO 24 days

Attire provided

Medical insurance

Dental & Vision insurance

Life insurance

HRA & legal services

Career growth

Education opportunities

Job summary

The Collier Companies is seeking an Operational Success Specialist to manage stabilization across Florida communities. This on-site role travels to sites, analyzes needs, and implements strategies to improve occupancy and performance.

The ideal candidate has at least 3 years in multifamily property management with leasing or assistant management experience, and a Bachelor’s degree in a related field is preferred. Travel and hands-on leadership are essential for success.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to work independently and manage high-pressure situations.
• Bachelor’s degree in Property Management, Business Administration, or related field preferred.

Responsibilities

• Execute stabilization plans under the direction of the Stabilization Lead.
• Drive leasing, collections, and day-to-day operational performance.
• Step into key on-site roles as needed to maintain continuity of operations.
• Ensure company systems and processes are followed consistently.
• Identify and correct breakdowns in execution at the site level.
• Support achievement of occupancy, delinquency, and rate targets.
• Maintain strong resident interactions and service standards during stabilization.
• Operate on-site for extended periods to stabilize performance.

Skills

Communication

Problem-solving

Independence

High-pressure

Education

Bachelor’s degree in Property Management

Job description

Job Details

Job Location: Home Office - Gainesville, FL 32601

Operational Success Specialist | The Collier Companies

This is an on-site role, reporting from any of The Collier Companies' communities all over Florida.

We are seeking a dynamic and experienced Multifamily Professional to join our team as an Operations Specialist. This unique role involves traveling to communities each facing individuals challenges, assessing their needs, and implementing effective strategies to create success. The ideal candidate will have a proven track record in multifamily property management as a leasing specialist or assistant community manager, with expertise across a range of asset types including student housing, luxury apartments, lease-ups, and/or conventional properties.

Perks – The Good Stuff:

• - The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
• - Up to 24 days off during your first year with an annual increase!
• - Stylish TCC logo attire is provided.
• - Comprehensive medical, dental & vision insurance.
• - Group & supplemental life insurance policy options.
• - Healthcare reimbursement account & legal services insurance.
• - Career growth opportunities.
• - Industry education opportunities.

Key Responsibilities:

• Execute stabilization plans under the direction of the Stabilization Lead
• Drive leasing, collections, and day-to-day operational performance
• Step into key on-site roles as needed to maintain continuity of operations
• Ensure company systems and processes are being followed consistently
• Identify and correct breakdowns in execution at the site level
• Support achievement of occupancy, delinquency, and rate targets
• Maintain strong resident interactions and service standards during stabilization
• Operate on-site for extended periods to stabilize performance

Qualifications:

• Experience:Minimum of 3 years in multifamily property management, with a strong background in leasingdiverse asset types.
• Skills:Exceptionalcommunicationand problem-solving skills. Ability to work independently and handle high-pressure situations.
• Education:Bachelor’s degree in Property Management, Business Administration, or a related field preferred.
• Certifications:Relevant industry certifications (e.g., CPM, CAM) are a plus.
• Travel:Willingness and ability to travel extensively and stay on-site for extended periods.

Our Culture – How We’re Different:

• At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.
• Our external mission isPROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.
• We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.
• We PRIDE ourselves on working and growing with the principles taught in “The 7 Habits of Highly Effective People”, written by Stephen Covey.
• The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) & to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are BOTH E&E (Efficient & Effective) that we implement via IIT (I Intend To ____)
• We are committed to ONGOING LEARNING – At TheCollier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.
• We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.
• GROWTH – We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!
• We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.
• ROOTED – We are privately owned and have been in business since the 1970’s. We currently owned and manage over 12,000 apartment homes and we’re pacing over 1,000 new apartment home construction starts each year.

Background checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment. These are required steps in the hiring process.

The Collier Companies is an Equal Opportunity Employer

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